Customer Care Associate - Collections | Clark

Sutherland; Central Luzon; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and development

World-class training and learning

Collaborative team culture

Global organization experience

Innovation and performance focus

Job summary

Sutherland is seeking a Collections Specialist in the Philippines. You will assist customers with account inquiries, arrange payments, and resolve disputes while delivering professional, customer-focused solutions. Strong English communication and at least 6 months of collections experience are required.

Join a team focused on meeting quality and performance goals, with coaching and ongoing training opportunities in a fast-paced, global support environment.

Qualifications

• High School graduate or equivalent.
• At least 6 months of collections experience.
• Excellent verbal and written English communication.
• Strong customer service mindset with professional rapport.
• Comfortable navigating multiple systems and applications.
• Experience using AI-enabled tools or digital platforms is a plus.
• Ability to work in a fast-paced, performance-driven environment.

Responsibilities

• Assist customers with account inquiries, payment arrangements, and dispute resolution.
• Provide clear information on balances, terms, and payment options.
• Identify practical solutions to support account resolution.
• Investigate and resolve complex account issues and disputes.
• Document customer interactions and actions taken accurately.
• Ensure adherence to policies, compliance, and service standards.
• Meet quality, productivity, and performance goals.
• Participate in coaching, training, and team meetings to enhance skills.

Skills

Collections experience

English communication

Customer service mindset

Multisystem navigation

AI-enabled tools familiarity

Fast-paced environment

Education

High School graduate or equivalent

Job description

Join Sutherland and Make a Difference Every Day

At Sutherland, we're committed to creating exceptional customer experiences through innovation, empathy, and world-class support. As a Collections Specialist, you'll play a vital role in helping customers navigate account and payment concerns while delivering professional, customer-focused solutions.

If you have collections experience, strong communication skills, and a passion for helping people, we want to hear from you.

What You'll Do

• Assist customers with account inquiries, payment arrangements, billing concerns, and dispute resolution through various communication channels.
• Provide clear and accurate information regarding account balances, credit terms, and available payment options.
• Work with customers to identify practical solutions that support successful account resolution.
• Investigate and appropriately escape complex account issues and disputes.
• Maintain accurate documentation of customer interactions and actions taken.
• Ensure adherence to company policies, compliance requirements, and service standards.
• Meet quality, productivity, and performance goals while delivering excellent customer experiences.
• Participate in coaching sessions, training programs, and team meetings to continuously enhance your skills.

What We're Looking For

• High School Graduate or equivalent.
• At least 6 months of collections experience.
• Excellent verbal and written English communication skills.
• Strong customer service mindset with the ability to build rapport and handle sensitive conversations professionally.
• Comfortable navigating multiple systems and applications simultaneously.
• Experience using AI-enabled tools or digital platforms in a customer service environment is a plus.
• Ability to work in a fast-paced, performance-driven environment.

Why Join Sutherland?

• Competitive compensation and benefits package
• Career growth and development opportunities
• World-class training and continuous learning programs
• Collaborative and supportive team culture
• Work with a global organization serving leading brands worldwide
• Be part of a company that values innovation, performance, and people

Start a rewarding career with Sutherland and help customers find solutions while building your professional future.