Collections Specialist — Onsite, Ortigas

EastWest Bank; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Career development and training opportunities

Performance-based incentives and recognition programs

Defined career progression paths

Job summary

EastWest Bank is seeking a knowledgeable Collections Associate to join our Operations Team at the Ortigas site. In this role, you will meet collection goals according to BSP regulations, managing overdue payments via calls, letters, and SMS.

The ideal candidate will have a Bachelor’s degree and experience in Collections or Customer Service. We welcome fresh graduates! This role offers competitive salary packages, career development opportunities, and performance-based incentives.

Qualifications

• Prior experience in Collections or Customer Service.
• Self-motivated and detail-oriented.
• Fresh graduates welcome to apply.

Responsibilities

• Perform collection efforts on delinquent accounts.
• Negotiate special customer payment arrangements.
• Monitor personal productivity and implement action plans.

Skills

Strong communication skills

Problem-solving skills

Analytical skills

Negotiation skills

Education

Bachelor's degree

Job description

EastWest Bank is seeking a knowledgeable Collections Associate to join our Operations Team at the Ortigas site. In this role, you will meet collection goals according to BSP regulations, managing overdue payments via calls, letters, and SMS.

The ideal candidate will have a Bachelor’s degree and experience in Collections or Customer Service. We welcome fresh graduates! This role offers competitive salary packages, career development opportunities, and performance-based incentives.