Collections Specialist – Bridgetowne Site

WNS; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Paid leaves

Career growth opportunities

Skills training opportunities

Safe work environment

Job summary

WNS in the Philippines is seeking a customer service professional to join our on-site team. You will communicate with customers per process guidelines, listen to needs, and provide solutions for mortgage or collections inquiries.

Candidates should be high school graduates with at least 1 year of collections/mortgage experience and strong customer service. Shifts required; immediate start. WNS offers career growth, paid leaves, and benefits including HMO from Day 1.

Qualifications

• Must be at least a high school graduate.
• Must have at least 1-year Collections/Mortgage experience.
• Good customer service skills.
• Willing to work onsite and on shifting schedules.
• Can start ASAP.

Responsibilities

• Communicate with customers in a professional manner & provide solutions for specific requests as per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Skills

Customer service

Empathy

Communication

Education

High school diploma

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a wide variety of best‑in‑class benefits including free HMO coverage for self and dependents from Day 1. Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Responsibilities

Communicate with customers in a professional manner & provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Note

For applicants falling under the new K-12 Curriculum, graduates of Senior High School are required; however, under the old (before K‑12) curriculum High School graduates are also welcome to apply. Education proofs must be submitted at the time of joining/offers.

Qualifications

• Must be at least a high school graduate
• Must have at least 1‑year Collections/Mortgage experience
• Good customer service skills
• Willing to work onsite and on shifting schedules
• Can start ASAP

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including dependents
• Skills training opportunities
• Paid leaves