Growth-Focused Collections Specialist (Onsite, Shifts)

WNS; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Paid leaves

Career growth opportunities

Skills training opportunities

Safe work environment

Job summary

WNS in the Philippines is seeking a customer service professional to join our on-site team. You will communicate with customers per process guidelines, listen to needs, and provide solutions for mortgage or collections inquiries.

Candidates should be high school graduates with at least 1 year of collections/mortgage experience and strong customer service. Shifts required; immediate start. WNS offers career growth, paid leaves, and benefits including HMO from Day 1.

Qualifications

• Must be at least a high school graduate.
• Must have at least 1-year Collections/Mortgage experience.
• Good customer service skills.
• Willing to work onsite and on shifting schedules.
• Can start ASAP.

Responsibilities

• Communicate with customers in a professional manner & provide solutions for specific requests as per process guidelines.
• Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Skills

Customer service

Empathy

Communication

Education

High school diploma

Job description

WNS in the Philippines is seeking a customer service professional to join our on-site team. You will communicate with customers per process guidelines, listen to needs, and provide solutions for mortgage or collections inquiries.

Candidates should be high school graduates with at least 1 year of collections/mortgage experience and strong customer service. Shifts required; immediate start. WNS offers career growth, paid leaves, and benefits including HMO from Day 1.