Insurance Specialist – Bridgetowne Site

WNS; Quezon City; On-site; PHP 200,880 - 357,120; Full time

Benefits offered by this job

Free HMO

Career growth

Paid leaves

Training opportunities

Safe environment

Job summary

WNS is seeking a customer support specialist to communicate with customers professionally and provide solutions per process guidelines. You will listen to customer needs with empathy while delivering effective support.

This role requires on-site work and shifting schedules, with immediate availability to join the team. The ideal candidate has a high school diploma and at least 1 year of Insurance experience, along with strong communication and problem-solving skills to assist clients across

Qualifications

• High school diploma required.
• At least 1 year of Insurance experience.
• Strong customer service skills.
• Onsite work with shifting schedules.
• Immediate availability.

Responsibilities

• Communicate with customers in a professional manner and provide solutions per process guidelines.
• Listen to customer needs and demonstrate empathy while delivering support.

Skills

Customer service

Insurance knowledge

Education

High school diploma

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centres and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

• Must be at least a high school graduate
• Must have at least 1 year Insurance (General, Property & Casualty and/or Healthcare) experience
• Good customer service skills
• Willing to work onsite, and on shifting schedules
• Can start ASAP

Benefits

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves

Additional Information

WNS Cares Foundation – opportunity to contribute to meaningful initiatives and make an impact in the community.