Global B2B Collections Specialist – Target Driven

Outsourced; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Outsourced is seeking a Collections Agent to join our offshore team based in Eastwood, Quezon City. You will manage overdue accounts, contact clients, and negotiate payment arrangements in line with company policy.

This role emphasizes accurate record-keeping, meeting targets, and compliant debt collection practices. Office-based position with a 3‑month contract and potential extension; background checks are part of recruitment.

Qualifications

• Experience in international B2B collections or similar financial role.
• Professional and empathetic phone manner with strong written skills.
• Ability to negotiate while maintaining positive client relationships.
• High attention to detail and strong organizational skills.
• Experience with targets and working under pressure is beneficial.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policy.
• Maintain accurate records of collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Coordinate resolution of disputes with relevant internal teams.
• Prepare reports on account status, recovery rates and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries from clients regarding billing and status.

Skills

Communication skills

Negotiation

Attention to detail

Organizational skills

Target-driven

Tools

Microsoft Office

CRM software

Job description

Outsourced is seeking a Collections Agent to join our offshore team based in Eastwood, Quezon City. You will manage overdue accounts, contact clients, and negotiate payment arrangements in line with company policy.

This role emphasizes accurate record-keeping, meeting targets, and compliant debt collection practices. Office-based position with a 3‑month contract and potential extension; background checks are part of recruitment.