Collections Specialist - Intl B2B (Night Shift)

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salaries

Growth opportunities

Professional development

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a motivated Collections Agent to join our offshore team in managing overdue accounts for international clients. You will engage with customers, negotiate settlements, and maintain detailed records to support billing processes.

Work closely with the client's finance and operations teams to ensure compliance, achieve monthly targets, and provide clear reporting while representing the company professionally in all interactions.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• Proven experience in international B2B collections or accounts receivable.
• Excellent written and verbal communication with empathetic phone manner.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policy.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts requiring legal action to the appropriate team.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with internal departments.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries regarding billing and account status.

Skills

Communication

Negotiation

Attention to detail

CRM software

Microsoft Office

Education

Bachelor's degree in Finance/Business

Tools

CRM software

Excel

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a motivated Collections Agent to join our offshore team in managing overdue accounts for international clients. You will engage with customers, negotiate settlements, and maintain detailed records to support billing processes.

Work closely with the client's finance and operations teams to ensure compliance, achieve monthly targets, and provide clear reporting while representing the company professionally in all interactions.