Collections Agent (Onsite | 3-months Contract)

Outsourced; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Outsourced is seeking a Collections Agent to join our offshore team based in Eastwood, Quezon City. You will manage overdue accounts, contact clients, and negotiate payment arrangements in line with company policy.

This role emphasizes accurate record-keeping, meeting targets, and compliant debt collection practices. Office-based position with a 3‑month contract and potential extension; background checks are part of recruitment.

Qualifications

• Experience in international B2B collections or similar financial role.
• Professional and empathetic phone manner with strong written skills.
• Ability to negotiate while maintaining positive client relationships.
• High attention to detail and strong organizational skills.
• Experience with targets and working under pressure is beneficial.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policy.
• Maintain accurate records of collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Coordinate resolution of disputes with relevant internal teams.
• Prepare reports on account status, recovery rates and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries from clients regarding billing and status.

Skills

Communication skills

Negotiation

Attention to detail

Organizational skills

Target-driven

Tools

Microsoft Office

CRM software

Job description

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview

We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements

• Proven work experience in international B2B collections, accounts receivable, or a related financial role
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus

Work Arrangement

Office-based (Eastwood, Quezon City)

• 3 months contract, with a possibility of extension if successful

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.