Collections Specialist

Orico Auto Finance Philippines Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Orico Auto Finance Philippines Inc. is seeking a Collections Specialist to manage early-stage delinquent auto loan accounts (1–30 days past due).

You will contact clients, negotiate payment arrangements, resolve account issues, and maintain accurate records while delivering professional and customer-focused service. The ideal candidate holds a Bachelor’s degree with 10 months to 2 years in Financing/Bank/Collection Agency/BPO, preferably in auto-loan, and possesses strong negotiation,

Qualifications

• Bachelor's degree is required.
• 10 months to 2 years in Financing/Bank/Collection Agency/BPO, preferably auto-loan.
• Strong negotiation and problem-solving abilities required.
• Excellent communication and interpersonal skills required.
• Proficiency in Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and follow up on early-stage delinquent auto loan accounts (1–30 days past due).
• Contact clients to remind them of payment obligations and negotiate payment arrangements.
• Resolve account issues and maintain accurate records of collections activities.
• Ensure timely collections while delivering professional, customer-focused service.

Skills

Negotiation skills

Problem-solving

Communication skills

Interpersonal skills

Microsoft Office

Independent / team work

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Collections Specialist is responsible for managing and following up on early-stage delinquent auto loan accounts (1–30 days past due). The role involves contacting clients to remind them of their payment obligations, negotiating payment arrangements, resolving account issues, and maintaining accurate records. The Collections Specialist ensures timely collections while delivering professional and customer-focused service.

Requirements:

• Bachelor’s degree
• At least 10 months to 2 years working experience in Financing/Bank/Collection Agency/BPO. Preferably in the Auto-Loan industry.
• Must possess strong negotiation skills and effective problem-solving abilities
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to work independently and as part of a team.