Collections Specialist

Pan Asia Resources; Angeles; On-site; PHP 279,000 - 446,400; Full time

Job summary

Pan Asia Resources is seeking a Collections Specialist in Pampanga, Angeles. The role involves managing accounts receivables, ensuring timely collections, and building relationships with B2B clients. Candidates must have excellent communication skills and at least 1 year of collections experience. Proficiency in Excel reporting and the ability to handle customer queries are essential. Interested applicants should have completed at least 2 years in college and be able to provide their Transcript of Records (TOR).

Qualifications

• Graduate with exposure to a B2B Collections environment.
• At least 1 year collections experience on any account.
• Can provide TOR.

Responsibilities

• Manage accounts receivables and ensure timely collections.
• Call customers for payment of overdue invoices.
• Prepare basic Excel reports and analysis on assigned accounts.

Skills

Excellent verbal and written communication skills

Experience in a B2B Collections environment

Proficient in basic Excel-based reporting

Strong customer service orientation

Education

At least finished 2 years in college

Job description

Job Description

• Excellent verbal and written communication skills to handle B2B customers
• Graduate with exposure to a B2B Collections environment
• At least finished 2 years in college without back subjects
• Can provide TOR
• At least 1 year collections experience on any account
• Strong orientation and ability to handle customer questions regarding accounts
• Good domain or product knowledge
• Proficient in basic Excel-based reporting and analysis

Key Responsibilities

• Manage accounts receivables and ensure timely collections
• Take full ownership of assigned accounts and manage overall client relationships, including collections and invoice concerns
• Call customers for payment of overdue invoices within assigned buckets
• Perform account maintenance and updates
• Handle account and payment-related queries from accounts payable teams
• Coordinate with internal teams such as billing and originations
• Process payment applications accurately
• Handle disputes and ensure proper resolution
• Perform invoice reconciliation including pre-bills, credit/rebills, invoice splitting, PO changes, and adjustments as required
• Prepare basic Excel reports and analysis on assigned accounts
• Manage daily task lists in line with operational activities
• Collect anti-money laundering documentation, conduct risk assessment, and verify loans