Collections Team Lead (Female)

Clark Development Corporation; Philippines; Híbrido; PHP 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Company ONE WORKFORCE GLOBAL CORPORATION is seeking a Collections Team Lead in the Philippines to oversee daily operations of the collections team, drive productivity, and achieve targets. The role requires coaching, development, and motivation of team members while maintaining strong client relationships in a fast-paced environment.

The ideal candidate has 3–5 years in collections with 1–2 years in leadership, plus strong Excel and CRM system skills, and experience supporting US-based clients.

Formación

• 3–5 years in Collections, AR, or Credit Management.
• 1–2 years of leadership or supervisory experience.
• Strong understanding of collections processes, dispute resolution, payment negotiations, and account reconciliation.
• Experience managing performance metrics, service levels, and collection targets.
• Proven ability to coach and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with advanced reporting skills.
• Proficient in Microsoft Excel, CRM platforms, and collections management systems.
• Experience supporting U.S.-based clients or customers preferred.
• Ability to work in a hybrid environment and accommodate a split-shift schedule.

Responsabilidades

• Lead, mentor, and support a team of Collections Specialists to achieve KPIs and goals.
• Monitor daily team performance, productivity, attendance, and adherence to schedules.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Manage escalated collection concerns and assist with complex account resolutions.
• Review aging reports, account trends, and collection metrics to identify opportunities for improvement.
• Ensure compliance with company policies, client requirements, and applicable collection regulations.
• Prepare and present performance reports to management and stakeholders.
• Collaborate with Operations, Customer Service, and other departments to resolve account issues.
• Assist in implementing process improvements and best practices to enhance collection performance.
• Support hiring, onboarding, training, and ongoing development initiatives for the collections team.

Conocimientos

Leadership

Coaching

Communication

Analytical thinking

Stakeholder management

Excel

CRM platforms

Reporting

Team development

Herramientas

CRM platforms

Collections systems

Reporting tools

Descripción del empleo

The Collections Team Lead will oversee the day-to-day operations of the collections team, ensuring productivity, quality, and collection performance targets are consistently achieved. This role requires a hands-on leader who can coach, develop, and motivate team members while maintaining strong client and customer relationships. The ideal candidate is results-driven, analytical, and experienced in managing collections operations in a fast-paced environment.

Key Responsibilities

• Lead, mentor, and support a team of Collections Specialists to achieve departmental KPIs and collection goals.
• Monitor daily team performance, productivity, attendance, and adherence to schedules.
• Conduct regular coaching sessions, performance reviews, and development planning for team members.
• Manage escalated collection concerns and assist with complex account resolutions.
• Review aging reports, account trends, and collection metrics to identify opportunities for improvement.
• Ensure compliance with company policies, client requirements, and applicable collection regulations.
• Prepare and present performance reports to management and stakeholders.
• Collaborate with Operations, Customer Service, and other departments to resolve account issues efficiently.
• Assist in implementing process improvements and best practices to enhance collection performance.
• Support hiring, onboarding, training, and ongoing development initiatives for the collections team.

Job Qualifications

Required Experience

• Minimum of 3-5 years of experience in Collections, Accounts Receivable, or Credit Management.
• At least 1-2 years of leadership or supervisory experience managing collections teams.
• Strong understanding of collections processes, dispute resolution, payment negotiations, and account reconciliation.
• Experience managing performance metrics, service levels, and collection targets.
• Proven ability to coach and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with advanced reporting skills.
• Proficient in Microsoft Excel, CRM platforms, and collections management systems.
• Experience supporting U.S.-based clients or customers is highly preferred.
• Ability to work in a hybrid environment and accommodate a split-shift schedule based on business needs.

Preferred Qualifications

• Experience in automotive, retail financing, franchise, or consumer collections environments.
• Familiarity with FDCPA compliance and collections best practices.
• Experience handling multi-site or remote teams.
• Background in workforce planning, KPI management, and operational reporting.

Job Overview

Company ONE WORKFORCE GLOBAL CORPORATION

Employment Type Full-Time

Experience 3-5 Years

Personnel Needed 1 Open

Category Customer Service