Collections Officer

BDO Unibank; San Fernando; On-site; PHP 279,000 - 390,600; Full time

Job summary

A banking institution is seeking a Collections Officer to perform collection calls and negotiate payments from clients. The ideal candidate should have a Bachelor's degree in Business or related fields and at least 2 years of experience in collection calls, preferably in the banking sector. Responsibilities include monitoring account queues and providing feedback on collection trends. This position requires onsite work in San Fernando, Pampanga. BDO Unibank promotes equal opportunity for all qualified candidates.

Qualifications

• At least 2 years of experience in collection calls, preferably in banking.
• Willingness to work onsite in San Fernando, Pampanga.

Responsibilities

• Perform collection calls to negotiate for payments from clients.
• Monitor completion of assigned account queue in a Collections System.
• Provide feedback on collection trends and client behavior.
• Facilitate client requests related to billing and account changes.

Skills

Effective negotiation skills

Client relationship management

Analytical skills

Education

Bachelor's degree in Business or related courses

Job description

Job Summary

The Collections Officer performs collection calls to negotiate for payments from clients to ensure total delinquency rate is sustained at a satisfactory level by meeting Key Performance Indicators (KPIs) targets through effective execution of collections strategies.

Key Responsibilities

• Perform collection calls to negotiate for full or partial settlements from clients to make past‑due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within an acceptable customer satisfaction level.
• Monitor and ensure timely completion of assigned account queue under a Collections System.
• Provide timely feedback on matters regarding collection trends and client behavior of assigned buckets/cycles.
• Ensure that all client requests are facilitated and routed to appropriate units/departments such as requests to change billing address, update customer information, or request a statement of account, etc.

Qualifications

• Bachelor’s degree in Business or any other related courses.
• At least 2 years of experience in collection calls (banking experience is an advantage).
• Willingness to work onsite in San Fernando, Pampanga.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27288