Tele Collector Specialist

SUMISHO MOTOR FINANCE CORPORATION; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

SUMISHO MOTOR FINANCE CORPORATION in the Philippines is seeking a Tele-Collector to manage both current and delinquent accounts, plan recovery actions, and negotiate payoff deadlines or payment plans. You will remind customers of due dates and drive overdue payments through structured outbound calls, while updating customer records.

You'll work with the team to coordinate with branches, track collections performance, and support training for new Tele Collection specialists, contributing to

Qualifications

• 2nd year college level, 2-year vocational course, or bachelor's degree required.
• At least 6 months to 1 year experience in tele-collection.
• Able to report to Paseo, Makati City head office.

Responsibilities

• Manage current and delinquent accounts to drive collections.
• Plan action to recover outstanding payments and negotiate payoff deadlines.
• Make outbound calls to remind due dates and secure payments.
• Update customer records and tracker for performance reviews.
• Coordinate with teams to improve collections efficiency.

Skills

Debt collection

Phone negotiations

Record keeping

Customer service

Education

2nd year college level

2-year vocational course

Bachelor's/College Degree

Job description

About the role

Manage multiple current and delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans. The role includes reminding due dates and seeking overdue payments from customers through phone calls, establishing payment plans and updating customer records.

Key responsibilities

• Manage assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments

• Coordinate with other team and branches in order to address issues preventing collections on delinquent accounts

• Track own collections performance for quality improvement

• Assist on training for boarding Tele Collection specialists through tandem on the job training

• Assist Team Lead in other functions relating to the improvement of collections efficiency and quality

• Perform other related functions that may be assigned from time to time

About you

• Complete 2nd year college level, 2-year Vocational Course, or Bachelor's/College Degree in any field

• At least 6 months to 1 year relevant experience as Tele-Collector or Collection Specialist

• Amenable to report in Paseo, Makati City, Head Office