Collections Professionals - Quezon City

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 402,000 - 536,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a Collections Analyst to manage AR portfolios, perform collections, and respond to inquiries from clients and internal teams. The role offers onsite or hybrid work arrangements in Quezon City, with emphasis on timely dispute resolution and accurate AR reconciliation.

Ideal candidates have 1+ year in B2B collections, strong Excel skills, and good English communication.

Qualifications

• 1+ year experience in B2B collections from corporate customers.
• Good working knowledge of Accounts Receivables (AR).
• Knowledge of various collection techniques is an advantage.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines.
• Good relationship-building skills and should be a Team Player.
• Proficient in using MS Excel.
• Good communication skills in English with a neutral accent.
• Willing to work on a Night shift schedule.
• Onsite or hybrid work setups in Quezon City (Eastwood or UP Ayala Technohub).

Responsibilities

• Manage assigned AR portfolio.
• Perform collection tasks based on prescribed Collection tactics in the system/tool.
• Respond to inquiries from internal and external customers.
• Do reconciliation of accounts or research on disputed AR.
• Coordinate resolution of customer disputes.
• Prepare or update Desktop Procedures (DTP)

Skills

MS Excel

English communication

Team player

Time management

Prioritization

Tools

SAP

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Collections Analyst, you'll be able to do the following tasks/function:

• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)

Required Technical And Professional Expertise

• At least 1 year. experience in B2B collections from corporate customers
• Good working knowledge of Accounts Receivables (AR)
• Knowledge of various collection techniques is an advantage
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
• Must be willing to work on a Night shift schedule.
• Amenable to either of the following arrangements:
• Full-time onsite work set-up in Eastwood, Quezon City.
• Hybrid work set-up in UP Ayala Technohub, Quezon City.

Preferred Technical And Professional Experience

• Knowledge of SAP or any collection tool will be an advantage
• Experience in Customer Service/AR support or handling customer inquiries will be an advantage