Collections Professionals - Quezon City

IBM

Quezon City

Hybrid

PHP 446,000 - 670,000

Full time

9 days ago

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Job summary

IBM Consulting is seeking a Collections Analyst in Quezon City to manage AR portfolios and execute collection tasks using defined tactics. You will respond to inquiries from clients and internal teams, reconcile accounts, and help resolve disputes while maintaining accurate documentation.

Requirements include a Bachelor's degree and at least 1 year in B2B collections with AR knowledge. Proficiency in MS Excel and strong English communication are expected.

Qualifications

Bachelor's Degree is required.
At least 1 year of experience in B2B collections from corporate customers.
Proficient in Accounts Receivables (AR) and Excel.

Responsibilities

Manage assigned AR portfolio.
Perform collection tasks per system-defined tactics.
Respond to inquiries from internal and external customers.
Reconcile accounts or research disputed AR.
Coordinate resolution of customer disputes.
Prepare or update Desktop Procedures (DTP).

Skills

Communication skills

Team player

Prioritization

Independence

English proficiency

MS Excel

Education

Bachelor's Degree

Tools

SAP

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Collections Analyst, you'll be able to do the following tasks/function:

Manage assigned AR portfolio
Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
Respond to inquiries from internal and external customers
Do reconciliation of accounts or research on disputed AR
Coordinate resolution of customer disputes
Prepare or update Desktop Procedures (DTP)

Required education

Bachelor's Degree

Required technical and professional expertise

At least 1 year. experience in B2B collections from corporate customers
Good working knowledge of Accounts Receivables (AR)
Knowledge of various collection techniques is an advantage
Ability to manage volume of accounts and work independently.
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Good relationship-building skills and should be a Team Player
Proficient in using MS Excel.
Good communication skills, both in spoken and in written English, and has neutral accent
Must be willing to work on a Night shift schedule.
Amenable to either of the following arrangements:
- Full-time onsite work set-up in Eastwood, Quezon City.

Preferred technical and professional experience

Knowledge of SAP or any collection tool will be an advantage
Experience in Customer Service/AR support or handling customer inquiries will be an advantage

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Collections Professionals - Quezon City

Job ID

134073

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines