Collections Officer (Oracle Netsuite)

Dynamic Business Outsourcing Solutions (DBOS); Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Dynamic Business Outsourcing Solutions (DBOS) is seeking a Debt Collection Officer in the Philippines to manage overdue accounts and contact clients to arrange repayment. The role requires strong negotiation and problem-solving skills, while maintaining a professional and empathetic approach.

Initial onsite work for 3 months, then transition to a hybrid setup. You will collaborate with finance, legal, and customer service teams and ensure compliance with debt collection laws and privacy

Qualifications

• Experience in debt collection, accounts receivable, or credit control is preferred.
• Experience in the transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills

Debt collection

Transport industry

NetSuite

Negotiation skills

Communication skills

Privacy/compliance knowledge

Detail-oriented

Microsoft Office

Tools

NetSuite

MS Office

Job description

Interested candidates should be amenable to reporting onsite for the first 3 months before transitioning to a hybrid work setup.

Position Overview

The Debt Collection Officer is responsible for managing overdue accounts, contacting clients to arrange repayment, and negotiating suitable payment solutions. The role requires strong communication, negotiation, and problem-solving skills while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.
  

Interested candidates should be amenable to reporting onsite for the first 3 months before transitioning to a hybrid work setup.

Position Overview

The Debt Collection Officer is responsible for managing overdue accounts, contacting clients to arrange repayment, and negotiating suitable payment solutions. The role requires strong communication, negotiation, and problem-solving skills while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.
  

Skills & Qualifications

• Previous experience in debt collection, accounts receivable, or credit control (preferred).
• Experience in the transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Personal Attributes

• Resilient and persistent while maintaining empathy.
• Strong problem-solving and analytical thinking.
• Professional, ethical, and customer-focused approach.
• Ability to work independently and as part of a team.