Collections Officer

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.; Quezon City; Híbrido; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. is seeking a Debt Collection Officer to manage overdue accounts, contact clients to arrange repayment, and negotiate suitable payment solutions.

The role requires strong communication, negotiation, and problem-solving skills with a professional and empathetic approach. The candidate will handle debt recovery via phone, email, and written correspondence, maintain records, and escalate unresolved cases when necessary.

Formación

• Experience in debt collection, accounts receivable, or credit control preferred.
• Experience in transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsabilidades

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Conocimientos

Negotiation skills

Communication skills

Microsoft Office

Attention to detail

Privacy/compliance knowledge

Teamwork

Problem solving

Herramientas

NetSuite

Descripción del empleo

Interested candidates should be amenable to reporting onsite for the first 3 months before transitioning to a hybrid work setup.

Position Overview

The Debt Collection Officer is responsible for managing overdue accounts, contacting clients to arrange repayment, and negotiating suitable payment solutions. The role requires strong communication, negotiation, and problem-solving skills while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills & Qualifications

• Previous experience in debt collection, accounts receivable, or credit control (preferred).
• Experience in the transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Personal Attributes

• Resilient and persistent while maintaining empathy.
• Strong problem-solving and analytical thinking.
• Professional, ethical, and customer-focused approach.
• Ability to work independently and as part of a team.