Collection Specialist

2GO Group, Inc.; Pasay; Sur place; PHP 260 000 - 420 000; Plein temps

Résumé du poste

2GO Group, Inc. in Metro Manila is seeking a Collection Specialist to manage the receivables portfolio and ensure timely debt collections from clients. The role requires excellent communication and negotiation skills to resolve disputes while preserving customer relationships.

You will handle debt collection, account management, and settlement negotiations, work with Sales, Customer Service, and Finance, and ensure compliance with local regulations and data privacy.

Qualifications

• College graduate in Finance, Accounting, or Business Administration.
• Prefer 2–3 years in shipping, logistics, or SSC roles.
• Strong negotiation and dispute resolution skills.
• Excellent communication and data accuracy.

Responsabilités

• Lead debt collection activities through calls, emails, and letters.
• Monitor receivables and aged reports, report to management.
• Negotiate payment plans and settlements per policy.
• Collaborate with Sales, Customer Service, and Finance.
• Ensure compliance with data privacy and debt collection laws.

Connaissances

Negotiation

Attention to detail

Customer service orientation

Persistence

Stress management

Excel (PivotTables, VLOOKUP)

Data analysis

ERP systems

CRM tools

Formation

Finance / Accounting / Business Administration degree

Outils

SAP

Oracle

QuickBooks

CRM software

Description du poste

2 - 3 Years

Job Description

Here’s the difference you’ll make

The Collection Specialist is responsiblefor managing and maintaining the company’s receivables portfolio by ensuringtimely collection of outstanding debts from clients or customers. This rolerequires excellent communication and negotiation skills to handle disputes andresolve payment issues while maintaining positive relationships with customers.The Collection Specialist is responsible for managing and maintaining thecompany’s receivables portfolio by ensuring timely collection of outstandingdebts from clients or customers. This role requires excellent communication andnegotiation skills to handle disputes and resolve payment issues whilemaintaining positive relationships with customers.

What you’ll do (your mission)

Primary Responsibilities:

Debt Collection

• Contactclients to remind them of overdue payments through phone calls, emails, orformal letters.
• Followup on unpaid invoices and ensure prompt resolution of disputes or paymentdelays.

Account Management

• Monitoraccounts receivable balances to identify overdue accounts.
• Maintainaccurate and updated records of all collection's efforts andcommunications
• Prepareaging reports and share collection progress with the management team.

Negotiation and Resolution

• Negotiatepayment plans or settlements for outstanding debts while adhering tocompany policies
• Handlecustomer disputes or complaints professionally and expand unresolvedissues when necessary

Additional Responsibilities:

• Workclosely with the Sales, Customer Service, and Finance teams to resolvebilling or payment issues
• Coordinatewith external partners or legal teams if further action is required fordebt recovery

Compliance

• Ensurecompliance with company policies, financial regulations, and local lawsrelated to debt collection
• Safeguardcustomer data and handle all communications confidentially

Reporting

• Provideregular updates and reports on collection activities, account status, anddelinquency trends
• Recommendstrategies for improving collections process to reducing overdue balances

You’ll thrive in this role if you

Educational Background

• Collegegraduate with specialization in Finance, Accounting, BusinessAdministration, or a related field.

Professional Experience

• Preferablywith 2-3 solid experience in shipping & logistics experience, or withshared services center (SSC) work-related experience
• Negotiation Skills - Ability to negotiatepayment plans or settlements effectively without compromising companyinterests.
• Attention to detail - Ensuring accuracy inreviewing payment records, invoices, and account updates to prevent errors.
• With customer service orientation - Buildingrapport with clients while addressing their concerns about payment or billingdiscrepancies.
• With high level of persistence and resilience bystaying motivated in pursuing overdue payments despite challenges or resistancefrom customers
• With flexibility to adjust to changes inpolicies, tools, or priorities within the collections process
• Stress Management - Ability to handlehigh-pressure situations, particularly during peak periods or when dealing withescalated accounts.
• Highly proficient in Microsoft Excel forpreparing reports, analyzing data, and tracking collections (e.g., pivottables, VLOOKUP) including but not limited to using MS PowerPoint in doingcustomer reports.
• Ability to analyze account histories, paymenttrends, and outstanding balances to prioritize collection efforts.
• Awareness of local laws and regulations relatedto debt collection practices, such as data privacy and fair debt collectionstandards.
• Business know-how on ERP Systems (e.g., SAP,Oracle, QuickBooks) for account tracking and invoice management & CRM Toolsfor logging and monitoring customer interactions.

Job Snapshot

Updated Date

10-Aug-2026

Job ID

Job_333

Department

AR Management and Credit & Collection

Location