Collections Officer (Oracle Netsuite)

Dynamic Business Outsourcing Solutions (DBOS); Metro Manila; Hybrid; PHP 400,000 - 640,000; Full time

Job summary

Dynamic Business Outsourcing Solutions (DBOS) in the Philippines is seeking a Debt Collection Officer to manage overdue accounts and negotiate repayment plans. The role focuses on strong communication, problem-solving, and an empathetic approach while maintaining professional standards.

The position requires contacting debtors by phone, email, and written correspondence, maintaining records, ensuring compliance with debt collection laws, and collaborating with finance, legal, and customer

Qualifications

• Experience in debt collection or accounts receivable is preferred.
• Experience in transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills

Debt collection

Accounts receivable

Negotiation

Client communication

Problem-solving

Privacy & compliance knowledge

Microsoft Office

ERP familiarity

Attention to detail

Team collaboration

Tools

NetSuite

ERP/financial software

Microsoft Office

Job description

Interested candidates should be amenable to reporting onsite for the first 3 months before transitioning to a hybrid work setup.

Position Overview

The Debt Collection Officer is responsible for managing overdue accounts, contacting clients to arrange repayment, and negotiating suitable payment solutions. The role requires strong communication, negotiation, and problem-solving skills while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills & Qualifications

• Previous experience in debt collection, accounts receivable, or credit control (preferred).
• Experience in the transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Personal Attributes

• Resilient and persistent while maintaining empathy.
• Strong problem-solving and analytical thinking.
• Professional, ethical, and customer-focused approach.
• Ability to work independently and as part of a team.