Collections Officer (NetSuite) — Onsite 3 Months, Hybrid

Dynamic Business Outsourcing Solutions (DBOS); Metro Manila; Hybrid; PHP 400,000 - 640,000; Full time

Job summary

Dynamic Business Outsourcing Solutions (DBOS) in the Philippines is seeking a Debt Collection Officer to manage overdue accounts and negotiate repayment plans. The role focuses on strong communication, problem-solving, and an empathetic approach while maintaining professional standards.

The position requires contacting debtors by phone, email, and written correspondence, maintaining records, ensuring compliance with debt collection laws, and collaborating with finance, legal, and customer

Qualifications

• Experience in debt collection or accounts receivable is preferred.
• Experience in transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Ability to remain calm and professional in challenging situations.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsibilities

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Skills

Debt collection

Accounts receivable

Negotiation

Client communication

Problem-solving

Privacy & compliance knowledge

Microsoft Office

ERP familiarity

Attention to detail

Team collaboration

Tools

NetSuite

ERP/financial software

Microsoft Office

Job description

Dynamic Business Outsourcing Solutions (DBOS) in the Philippines is seeking a Debt Collection Officer to manage overdue accounts and negotiate repayment plans. The role focuses on strong communication, problem-solving, and an empathetic approach while maintaining professional standards.

The position requires contacting debtors by phone, email, and written correspondence, maintaining records, ensuring compliance with debt collection laws, and collaborating with finance, legal, and customer