Accounts Receivable – Collection Officer

Table Group Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Table Group Inc. is seeking a Collection Officer to manage outstanding payments and monitor overdue accounts. The role involves calling customers, visiting as needed, and maintaining accurate records while adhering to company policies.

Field work may be required to facilitate settlements and build rapport with customers. The ideal candidate has a finance/accounting background, proficiency in English and Filipino, and experience with SAP or Xero.

Qualifications

• Bachelor's/College Degree in Finance, Accountancy or Business Management.
• Working knowledge of small claims procedures.
• Proficient in English and Filipino.

Responsibilities

• Maintain the receivables aging report and monitor overdue accounts.
• Send collection notices to customers with past due invoices.
• Make regular phone calls and visits to facilitate collections.
• Validate receipts and apply payments to open invoices in the system.
• Update collection records and customer accounts accurately.
• Reconcile customers' ledgers with company records and address discrepancies.
• Escalate delinquent accounts to supervisors when needed.

Skills

Receivables collections

Customer relationship

Data entry

Education

Bachelor's/College Degree in Finance, Accountancy or Business Management

Small claims procedures

English and Filipino proficiency

Tools

SAP

Xero

MS Excel

Job description

The Collection Officer role is responsible for collecting outstanding payments from customers, monitoring overdue accounts, maintaining accurate collection records, and assisting in resolving payment issues. The role ensures timely collection of receivables while maintaining positive relationships with customers and complying with company policies. He/ She may be assigned to do field work to make collections while establishing rapport to customers aimed to facilitate settlement of accounts.

DUTIES AND RESPONSIBILITIES

• Responsible in maintaining the receivables aging report.
• Closely monitor and collect receivables to avoid spillover of current into past due accounts. Send out collection notices to customers with past due invoices.
• Conduct regular phone call outs and customer’s visitation; establish relationship with customer's accounting/AP team to facilitate collections.
• Validate collection receipts against actual cash received. Record payments received from customers and apply to the appropriate open invoices in the system.
• Update collection records and customer account information accurately.
• Reconcile customers’ subsidiary ledger with company records of both invoices and payments; identify reconciling items; coordinate with customers to provide any missing documents that may need to be resent.
• Escalate delinquent accounts to supervisors or management when necessary.

EDUCATION REQUIREMENT

• Candidate must possess a Bachelor's/College Degree in Finance, Accountancy or Business Management.
• Working knowledge of small claims procedures
• Proficient in English and Filipino

WORK EXPERIENCE REQUIREMENTS

• Previous experience in collections, accounts receivable, customer service, or a related role is an advantage.
• With experience in accounting clerical work involving accounts receivables
• Proficient in MS Excel
• Knowledgeable in using SAP, Xero, or any accounting system
• Experience in a shared service type of environment is an advantage