Debt Collections Officer – Onsite 3 Months, Hybrid

Dynamic Business Outsourcing Solutions (DBOS); Quezon City; Híbrido; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Dynamic Business Outsourcing Solutions (DBOS) is seeking a Debt Collection Officer in the Philippines to manage overdue accounts and contact clients to arrange repayment. The role requires strong negotiation and problem-solving skills, while maintaining a professional and empathetic approach.

Initial onsite work for 3 months, then transition to a hybrid setup. You will collaborate with finance, legal, and customer service teams and ensure compliance with debt collection laws and privacy

Formación

• Experience in debt collection, accounts receivable, or credit control is preferred.
• Experience in the transport, automotive, or motor vehicle industry is an advantage.
• Familiarity with NetSuite or similar ERP/financial management systems is preferred.
• Strong negotiation and communication skills.
• Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and financial software systems.

Responsabilidades

• Contact debtors by phone, email, and written correspondence to recover outstanding debts.
• Negotiate repayment plans that align with company policies and debtor circumstances.
• Maintain accurate records of debtor communications and payment arrangements.
• Monitor payment compliance and follow up on defaults.
• Escalate unresolved cases to legal or external collection agencies when necessary.
• Ensure compliance with debt collection laws, privacy regulations, and internal policies.
• Prepare reports on collection activities, success rates, and outstanding balances.
• Collaborate with finance, legal, and customer service teams where appropriate.

Conocimientos

Debt collection

Transport industry

NetSuite

Negotiation skills

Communication skills

Privacy/compliance knowledge

Detail-oriented

Microsoft Office

Herramientas

NetSuite

MS Office

Descripción del empleo

Dynamic Business Outsourcing Solutions (DBOS) is seeking a Debt Collection Officer in the Philippines to manage overdue accounts and contact clients to arrange repayment. The role requires strong negotiation and problem-solving skills, while maintaining a professional and empathetic approach.

Initial onsite work for 3 months, then transition to a hybrid setup. You will collaborate with finance, legal, and customer service teams and ensure compliance with debt collection laws and privacy