Collections/Customer Care Officer

Ezy Service Centre Corporation; Metro Manila; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Friendly and supportive team

Career growth opportunities

Australian business hours (Mon-Fri)

Job summary

Ezy Service Centre Corporation is seeking a Collections/Customer Care Officer to manage a portfolio of overdue accounts and negotiate payment plans while maintaining strong customer relationships.

The role requires good communication, organization, and the ability to work in a fast-paced, high-volume environment onsite in Ortigas Centre, Pasig City. Applicants should have at least 1 year of BPO experience and a customer-first mindset.

Qualifications

• 1 year of experience in a BPO role.
• Confident spoken and written English communication.
• Genuine commitment to providing a great customer experience.
• Positive mindset and “Can-Do” attitude.
• Commitment to ongoing learning and skills development.

Responsibilities

• Adhere to collections policy to achieve KPI targets (Productivity, Quality, Reliability, Cash Collections).
• Contact customers by phone to negotiate payment plans and collect debts.
• Handle inbound calls for customer service and collections inquiries.
• Investigate and resolve disputes related to accounts.
• Maintain accurate records of all collection activity and communications.

Skills

BPO experience

English communication

Can-do attitude

Customer service mindset

Job description

Collections/Customer Care Officer

As a Collections/Customer Care Officer, you will be responsible for effectively managing a portfolio of overdue accounts, with a strong focus on achieving collections targets while also preserving long term customer relationships.

The successful candidate must have good communication skills, be well organized, and enjoy working in a fast-paced, high-volume collections environment.

We’re Looking for:

• A minimum of 1 yearof experience in a BPOrole.

• Confident spoken and written English communication skills.

• A genuine commitment to providing a great customer experience.

• A positive mindset and “Can-Do” attitude.

• A commitment to ongoing learning and skills development.

• Comfortable working onsite in Ortigas Centre, Pasig City.

Key Duties and Responsibilities:

• Adhere to collections policy and procedure to ensure achievement of KPI’s in the areas of Productivity, Quality, Reliability, and Cash Collections.

• Contact customers by phone to negotiate payment plans and collect outstanding debts.

• Efficiently handle inbound calls comprised of customer service and collections enquiries.

• Investigate and resolve any customer disputes or issues related to their account.

• Maintain accurate records of all collection activity and communication with customers.

• Develop and maintain respectful relationships with customers to facilitate the collections process and promote customer retention.

• Collaborate with management to develop and implement strategies to improve collections performance.

• Utilize effective collections strategies, balancing recovery goals with customer satisfaction and regulatory compliance.

• Maintain accurate and organized records of all communication and correspondence related to collections activities, including update account notes, payment plans, and other relevant information in the company's software.

What We’re Offering:

• Competitive salary, incentives, and benefits.

• Friendly and supportive team environment.

• Genuine opportunity to develop and grow your professional career.

• Australian business hours (morning/day schedule) Monday to Friday