Debtors Collections Officers

Offshore Outsource Operations, Inc.; Metro Manila; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

HMO health protection

Birthday leave

Training & development

Performance bonuses

Job summary

Offshore Outsource Operations, Inc. is hiring three Debtors Collections Officers to join our Ortigas Centre team in Pasig City. You will manage Australian client accounts, recovering outstanding payments with a professional, customer-focused approach during Australian business hours.

You’ll collaborate with the Debtor Controller - Team Manager and the broader collections team, using web-based platforms to track activity, hit targets, and support cash flow for our Australian clients.

Qualifications

• Minimum 2 years’ experience in debtors collections or credit control.
• Experience handling Australian accounts is highly desirable.
• Excellent spoken and written English communication on the phone.

Responsibilities

• Manage a portfolio of Australian debtor accounts via phone and email to recover payments.
• Negotiate payment arrangements professionally and in line with compliance.
• Meet and exceed individual collections targets and KPIs.
• Maintain accurate records in debtor management platforms.
• Escalate complex cases to Team Manager when needed.
• Ensure all activities comply with Australian debt collection laws.

Skills

Debtors collections

Customer service

Phone negotiations

Email communication

Australian accounts

Attention to detail

Tools

Debtor management software

Job description

Together, we make greatness happen.

Ready to Grow Your Collections Career with a People-First Team?

At Offshore Outsource Operations, we support Australian businesses in fire protection, maintenance, and operational services - and we’re looking for three driven Debtors Collections Officers to join our growing collections team at our Ortigas Centre, Pasig City office.

Reporting to the Debtor Controller - Team Manager, you’ll play a key role in keeping our Australian clients’ accounts healthy - recovering outstanding payments professionally, ethically and with a customer-focused approach. If you’re confident on the phone, organised, and take pride in hitting your targets, this role was built for you.

About Offshore Outsource Operations

Located in the heart of Ortigas Centre, Pasig City, Offshore Outsource Operations, Inc. is an innovative solutions team supporting Australian clients across the fire protection, emergency services and workplace safety sectors. We are not your typical BPO. Our office is collaborative, energetic and focused on delivering accurate, high-quality work. Because we value teamwork and connection, this is an office-based position.

We work hard, play hard, and take pride in getting things done properly. We are looking for people who can think clearly under pressure, communicate professionally, take ownership of their work, and support the people around them. In return, you will join a supportive, people-first team where great performance is recognised.

What’s In It for You

Competitive salary of ₱35,000-₱45,000 per month (depending on experience)

• Full-time, Monday to Friday - Australian business hours with an early start and early finish

• Weekends off

• Full-time, office-based role in Ortigas Centre

• Quality HMO health protection (post-probation)

• Paid birthday leave after 12 months

• Performance bonuses and on-site training and development

• Employee referral bonus program

• Joining bonus of ₱10,000 upon completion of one year

• Loyalty bonus of ₱50,000 after five years

• Five days of paid holiday leave per year

• Clear pathways to grow - including into senior collections and team leadership roles

The Opportunity

As a Debtors Collections Officer, you’ll manage a portfolio of Australian client accounts, working the phones and email to recover outstanding payments while maintaining strong, professional relationships with customers.

You’ll work closely with the Debtor Controller - Team Manager and the wider collections team, using web-based debtor management platforms to track activity, meet your targets and keep accounts moving. Your work directly supports the cash flow and success of the Australian businesses we look after.

What You’ll Do

• Manage a portfolio of debtor accounts, contacting customers by phone and email to recover outstanding payments.

• Negotiate payment arrangements professionally, fairly and in line with company and compliance standards.

• Meet and exceed individual collections targets and KPIs.

• Maintain accurate, up-to-date records of all collections activity in web-based debtor management platforms.

• Resolve account queries and disputes promptly, escalating complex cases to the Team Manager where appropriate.

• Ensure all collections activity complies with Australian debtors collections laws and ethical standards.

• Build and maintain positive, professional relationships with customers and the Australian finance team.

• Contribute to a supportive, high-performing team culture.

What You’ll Bring

• At least 2 years’ experience in debtors collections, credit control or a similar accounts receivable role.

• Previous experience working on an Australian account is highly desirable.

• An understanding of Australian debtors collections laws and compliance obligations (or willingness to learn).

• Exceptional spoken and written English communication skills - confident and professional on the phone.

• Strong negotiation, problem-solving and customer-service skills.

• Experience using web-based debtor management or accounting software.

• A results-driven, target-focused mindset with excellent attention to detail.

• A professional, resilient and team-focused attitude.

• The ability to work Australian business hours (see working conditions below).

Important Working Conditions

Please apply only if you can meet ALL of the following requirements:

• This is a 100% office-based role at Ortigas Centre, Pasig - no remote or hybrid work.

• You must be able to work Australian business hours:

• 6:00 AM-3:00 PM Manila time during Australian winter

• 5:00 AM-2:00 PM Manila time during Australian daylight saving time

• You must live within approximately one to one-and-a-half hours’ commute of Ortigas Centre to manage the early morning start.

Why Join OOO?

This is a fantastic opportunity to build your collections career within a fast-paced, people-first business that supports Australian operations every single day. You’ll be part of a supportive team led by an experienced Team Manager, with real training, development and clear pathways to grow.

We work hard and look after our people. Bring the right attitude and work ethic, and we’ll give you the platform to succeed.

Ready to Join the Team?

If you’re a motivated collections professional ready to make an impact and grow with us — we’d love to hear from you.

Together, we make greatness happen.