Remote B2B Collections Specialist (AR/Receivables)

Outsourcey; Philippines; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

HR function shaping

Job summary

Outsourcey in the Philippines is hiring an experienced collections and accounts receivable specialist to manage a portfolio of customer accounts and drive on-time payments. The role starts remotely with a transition to an in-office arrangement in Quezon City as the office opens.

You will communicate with Australian-based customers, handle overdue invoices, and coordinate with Finance to resolve billing issues using Xero and MYOB.

Qualifications

• 2.5+ years in collections, accounts receivable or credit control.
• Experience managing B2B customer accounts and overdue debt.
• Hands-on with Xero and MYOB.

Responsibilities

• Manage a portfolio of customer accounts and follow up overdue invoices.
• Conduct collections via phone and email while maintaining professionalism.
• Monitor ageing and prioritise collection activity by balance and status.
• Contact customers about upcoming and overdue payments and secure commitments.
• Follow up payment dates and payment plans as agreed.
• Investigate payment discrepancies and short payments.
• Coordinate with finance and operations to resolve billing issues.
• Allocate and reconcile customer payments against invoices.
• Maintain accurate records of communications and collection activity.
• Escalate significantly overdue or high-risk accounts per internal processes.
• Assist with accounts receivable reporting and month-end close.
• Maintain accurate customer data across Xero and MYOB.
• Identify opportunities to improve collection processes.

Skills

Collections

Accounts receivable

Credit control

B2B accounts

English communication

Outbound calls

Customer service

Tools

Xero

MYOB

Job description

Outsourcey in the Philippines is hiring an experienced collections and accounts receivable specialist to manage a portfolio of customer accounts and drive on-time payments. The role starts remotely with a transition to an in-office arrangement in Quezon City as the office opens.

You will communicate with Australian-based customers, handle overdue invoices, and coordinate with Finance to resolve billing issues using Xero and MYOB.