Collections Agent

Outsourced; Manila; On-site; PHP 246,000 - 357,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue accounts, engage with clients to recover balances, and maintain records, working 11:00 PM to 8:00 AM on a 3-month contract.

Ideal candidates have B2B collections experience, strong communication and negotiation skills, attention to detail, and proficiency in Microsoft Office or CRM tools. Join a supportive, growth-oriented environment.

Qualifications

• Proven experience in international B2B collections, accounts receivable, or a related financial role.
• Strong written and verbal communication with a professional and empathetic phone manner.
• Ability to negotiate effectively while maintaining positive client relationships.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage.
• Comfortable working with targets and can perform under pressure.
• Knowledge of relevant debt collection laws and regulations is a plus.
• Bachelor's degree in Finance, Business, or related field preferred.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Skills

Communication skills

Negotiation

Detail-oriented

Organizational skills

CRM software

Microsoft Office

Targets / KPIs

Education

Bachelor's degree in Finance, Business, or related field

Tools

Excel

Word

Outlook

Job description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Job Overview
We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.
Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements

• Proven experience in international B2B collections, accounts receivable, or a related financial role
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus
• Bachelor's degree in Finance, Business, or a related field preferred

Work Schedule: Monday - Friday, 11:00 PM - 8:00 AM Manila Time
Work Arrangement: Office-based (Eastwood, Quezon City)

• 3-months contract, with a possibility of extension if successful