Collections Officer

SAI Group; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

SAI Group is seeking a Collections Officer to join our growing Eastwood-based operations team in Quezon City. You will manage customer accounts, follow up on outstanding payments, and maintain accurate records to resolve payment issues.

We value strong communication, negotiation, and organizational skills. The role requires working toward defined KPIs and collaborating with internal teams to ensure timely collections.

Qualifications

• Experience in collections, accounts receivable, or related finance roles.
• Strong verbal and written communication abilities.
• Able to negotiate payment arrangements with customers.
• Detail-oriented with excellent organizational skills.
• Comfort with targets and KPIs and data accuracy.
• Proficient in using CRM and payment-management tools.
• Capable of working independently and as part of a team.
• Experience with Xero or Ezycollect is preferred.

Responsibilities

• Contact customers about overdue accounts and payments.
• Follow up payment commitments and outstanding balances.
• Communicate professionally by phone, email, and other channels.
• Negotiate payment arrangements within guidelines.
• Maintain records of contacts, commitments, and activity.
• Monitor accounts and follow up on actions.
• Escalate high-risk accounts per procedures.
• Coordinate with internal teams to resolve issues.
• Prepare reports on collection activities and status.
• Meet performance, quality, and collection targets.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Attention to detail

Organization

Time management

Targets and KPIs

Independence

Teamwork

Experience in collections

Tools

CRM systems

Xero

Ezycollect

Job description

About the role

We are looking for a reliable, professional and results-oriented Collections Officer to join our growing operations team in Eastwood, Quezon City. The role involves managing customer accounts, following up outstanding payments, maintaining accurate records and working with internal teams to resolve payment-related issues.

Key responsibilities

• Contact customers regarding outstanding and overdue accounts
• Follow up payment commitments and outstanding balances
• Communicate clearly and professionally with customers by phone, email and other approved communication channels
• Negotiate or coordinate suitable payment arrangements within established guidelines
• Maintain accurate records of customer contacts, payment commitments and account activity
• Monitor assigned accounts and follow up on outstanding actions
• Escalate unresolved or high-risk accounts in accordance with established procedures
• Liaise with internal teams to resolve account, payment or customer-related issues
• Prepare regular reports and updates on collection activities and account status
• Meet agreed performance, quality and collection targets

About you

• Previous experience in collections, accounts receivable, credit control, debt recovery, customer service, call centre, BPO, finance or a similar environment
• Strong verbal and written communication skills
• Confidence speaking with customers about payments and outstanding accounts
• Good negotiation and problem-solving skills
• Strong attention to detail
• Excellent organisation and time-management skills
• Ability to work towards targets and KPIs
• Good computer and administrative skills
• Ability to work independently while also being part of a team
• Experience using collections, CRM, accounts receivable, payment management, customer management or case-management systems such as Xero and Ezycollect is required