Collections Associate

Maya; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

The Maya Philippines collection team is seeking a diligent Collection Associate to pursue pre-delinquent and due accounts, aiming to meet targets and adhere to policies. You will collaborate with teammates to maintain records and generate performance reports.

You will handle calls, communicate payment options, and assist clients with waivers or adjustments while observing schedules that may include weekends or holidays.

Qualifications

• BS degree in Finance or related field.
• Proven experience as collection associate for lending and credit cards.

Responsibilities

• handles collection call outs
• Maintain Update records of loan payments and client information
• Monitor progress of existing loans/dues; Coordinates with clients on payments, payments options
• Prepare statements and recon on clients loan
• Writes Collection letter
• Submission of various productivity/collection related reports (end of day)
• Able to strategize to achieve target set
• Willing to work long hours and during weekend and holidays; shifting schedule
• Address various customer issues
• Evaluate and recommend approval/disapproval of requests for waiver of charges

Education

BS degree on Finance

Job description

Overview:

Performs collection activities for pre-delinquent and past due accounts. The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures.

What you will do:

• handles collection call outs
• Maintain Update records of loan payments and client information
• Monitor progress of existing loans/dues; Coordinates with clients on payments, payments options,
• Prepare statements and recon on clients loan
• Writes Collection letter
• Submission of various productivity/collection related reports (end of day)
• Able to strategize to achieve target set
• Willing to work long hours and during weekend and holidays; shifting schedule
• Address various customer issues
• Evaluate and recommend approval/disapproval of requests for waiver of charges

What we are looking for:

• BS degree on Finance, and other related field
• Proven working experience as collection associates for lending and credit card