Collections Strategy Lead — Driving Performance & AI Solutions

Maya; Mandaluyong; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Maya in the Philippines is seeking a Senior Collections Strategy Lead to steer the Collections Strategy team across all loan products. You will translate goals into actionable plans, coach senior analysts, and provide governance over tools, vendors, and budgets.

Collaborate with Product, Tech, and Operations to deliver initiatives, improve recovery outcomes, and ensure regulatory compliance while driving portfolio performance insights.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Statistics, Engineering, Mathematics, or a related field.
• 3-5 years of leadership experience in Collections Strategy, Collections Operations, Portfolio Management, Analytics, or related functions.
• Strong experience in consumer lending collections, recovery strategies, and portfolio performance management.
• Experience developing collection strategies and driving performance improvements.
• Experience managing collections platforms, vendors, or AI-driven collections solutions.
• Proven ability to lead cross-functional initiatives and influence stakeholders.
• Strong leadership, communication, analytical, and stakeholder management skills.
• Working knowledge of SQL, BI tools, and data visualization platforms is an advantage

Responsibilities

• Translate department goals into collections strategies, action plans, and performance initiatives across lending products.
• Lead, coach, and develop Collections Strategists and Collection Analysts, ensuring high-quality strategy execution and portfolio insights.
• Provide strategic recommendations and performance updates to the Head of Collections Strategy and the Head of Collections.
• Oversee collections tools, digital channels, AI solutions, and vendors, including implementation, governance, and performance management.
• Manage collections budgets, vendor spend, and resource allocation to improve efficiency and recovery outcomes.
• Partner with Product and Technology teams to define requirements, prioritize enhancements, and deliver initiatives into production.
• Maintain collections policies, manuals, and governance frameworks, ensuring compliance with regulatory and internal requirements.
• Drive continuous improvement through portfolio analysis, champion-challenger testing, segmentation, and strategy optimization.
• Collaborate with Operations, Credit, Risk, Finance, Product, and Technology teams to improve collections performance and customer outcomes.

Skills

Leadership experience

Cross-functional collaboration

Analytics

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Engineering, Mathematics, or a related field

Tools

SQL

BI tools

Data visualization platforms

Job description

Maya in the Philippines is seeking a Senior Collections Strategy Lead to steer the Collections Strategy team across all loan products. You will translate goals into actionable plans, coach senior analysts, and provide governance over tools, vendors, and budgets.

Collaborate with Product, Tech, and Operations to deliver initiatives, improve recovery outcomes, and ensure regulatory compliance while driving portfolio performance insights.