Collections Specialist: Payments & Negotiations

CBE Companies PH Inc; Biñan; On-site; PHP 201,000 - 335,000; Full time

Job summary

CBE Companies is seeking a highly reliable Third Party Collector to join our team in the Philippines. The role focuses on managing delinquent accounts, securing payments, and maintaining positive customer relationships while meeting collection targets in compliance with company policies.

The ideal candidate has experience in collections, sales, or account management, with excellent verbal and written communication, negotiation, and problem-solving skills.

Qualifications

• Bachelor's degree preferred, but not required.
• Experience in BPO or financial services is advantageous.
• Excellent verbal and written communication skills.

Responsibilities

• Contact customers by phone and other channels to collect balances.
• Negotiate payment arrangements per company guidelines.
• Meet or exceed monthly collection targets.
• Maintain accurate records of interactions and commitments.
• Follow up on payment promises for timely resolution.
• Handle customer concerns professionally.
• Adhere to policies, regulatory requirements and collection practices.
• Coordinate with internal teams to resolve issues.
• Identify potential risks and escalation accounts.
• Contribute to process improvements in collections and customer experience.

Skills

Reliability

Accountability

Attendance

Verbal communication

Written communication

Negotiation

Persuasion

Results-oriented

Problem-solving

Conflict-resolution

Independence

Teamwork

Education

Bachelor's degree preferred

High school graduate with experience

Job description

CBE Companies is seeking a highly reliable Third Party Collector to join our team in the Philippines. The role focuses on managing delinquent accounts, securing payments, and maintaining positive customer relationships while meeting collection targets in compliance with company policies.

The ideal candidate has experience in collections, sales, or account management, with excellent verbal and written communication, negotiation, and problem-solving skills.