Collections Associate (Tier 3 - PH - Cantonese)

somewhere; Manila; On-site; PHP 1,251,000 - 2,502,000; Full time

Job summary

somewhere is seeking a Collections Associate (Tier 3) to independently manage a moderately complex AR portfolio and serve as SME for collections processes and tools. The role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through analysis and cross-functional collaboration.

The ideal candidate will mentor junior team members, manage escalations, and drive process improvements.

Qualifications

• 4-6 years in cash application/AR operations with people leadership responsibilities.
• Advanced understanding of finance processes and controls across order-to-cash and AR.
• Proven ability to lead, coach, and manage team performance including QA and workload balancing.
• Strong ability to handle escalations, influence cross-functional partners, and report risks to leadership.

Responsibilities

• Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.
• Establish and run QA routines; ensure posting accuracy, documentation quality, approvals, and audit readiness.
• Own SLAs and KPIs; analyze drivers and implement corrective actions.
• Own complex escalations (high-dollar misapplications, remittance gaps) and ensure timely resolutions.
• Serve as primary operational contact for Collections, Billing, Disputes, Treasury; provide concise performance reporting.
• Drive standardization and improvements to reduce exceptions and improve throughput.
• Build onboarding and training materials; develop team skills in research, outreach, and reconciliation.
• Maintain a risk-and-issue view and ensure proactive escalation and remediation.

Skills

Team leadership

Quality assurance

Stakeholder management

Process improvement

Training & development

Operational risk management

Analytics & reporting

Education

Bachelor's degree

Tools

ERP systems

Excel Advanced

Cash posting tools

Job description

Position: Collections Associate (Tier 3)

Work Hours (Client): 10am - 6pm PHT

Pay Range: Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search: Philippines

Work Location: Onsite Work (must be willing to relocate if needed)

Must be from the PHILIPPINES

Must be able to speak CANTONESE

We are seeking a Collections Associate Experienced to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Duties and Responsibilities:

• Team Leadership & Performance Management: Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.

• Quality Assurance & Controls: Establish and run QA routines (posting accuracy, documentation quality, approvals, compliance to standard work); ensure audit readiness and control adherence.

• SLA & KPI Ownership: Own SLAs and KPIs (cash application timeliness, unapplied cash aging, touchless posting rate where applicable, accuracy/rework rates); analyze drivers and execute corrective actions.

• Escalation Management: Own complex escalations (high-dollar misapplications, recurring customer remittance gaps, bank/lockbox discrepancies, credit balance/root-cause issues) and ensure timely, well-documented resolution.

• Stakeholder Management & Reporting: Serve as primary operational contact for Collections, Billing, Disputes, Treasury/Banking partners (as applicable), and leadership; provide concise performance reporting and risk visibility.

• Process Improvement & Best Practices: Drive standardization and improvements (e.g., lockbox rule tuning, remittance capture processes, workflow automation, reason code governance) to reduce exceptions and improve throughput.

• Training & Development: Build and maintain onboarding and training materials; develop team skills in research, customer outreach, and reconciliation discipline.

• Operational Risk Management: Maintain a risk-and-issue view (defects, upstream invoice drivers, master data gaps) and ensure proactive escalation and remediation.

Minimum Requirements:

Language requirement:

Excellent English Communication Skills

Education:

Bachelor's Degree (ideally)

Experience:

4-6 years of related experience

• Experience: 4-6 years in cash application/AR operations or related finance operations with demonstrated people leadership responsibilities.

• End-to-End Process & Controls Expertise: Advanced understanding of finance processes, controls, and policies across order-to-cash and cash posting impacts to AR and close.

• People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.

• Stakeholder Management: Strong ability to handle escalations, influence cross-functional partners, and report performance and risks to leadership.

• Operational Excellence: Experience managing SLAs, implementing best practices, and driving measurable process improvements.

• Systems & Analytics: Strong ERP/cash application tooling proficiency; advanced Excel and operational reporting capability.