Cantonese Collections Lead - Philippines (Tier 3) Onsite

somewhere; Manila; On-site; PHP 1,251,000 - 2,502,000; Full time

Job summary

somewhere is seeking a Collections Associate (Tier 3) to independently manage a moderately complex AR portfolio and serve as SME for collections processes and tools. The role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through analysis and cross-functional collaboration.

The ideal candidate will mentor junior team members, manage escalations, and drive process improvements.

Qualifications

• 4-6 years in cash application/AR operations with people leadership responsibilities.
• Advanced understanding of finance processes and controls across order-to-cash and AR.
• Proven ability to lead, coach, and manage team performance including QA and workload balancing.
• Strong ability to handle escalations, influence cross-functional partners, and report risks to leadership.

Responsibilities

• Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.
• Establish and run QA routines; ensure posting accuracy, documentation quality, approvals, and audit readiness.
• Own SLAs and KPIs; analyze drivers and implement corrective actions.
• Own complex escalations (high-dollar misapplications, remittance gaps) and ensure timely resolutions.
• Serve as primary operational contact for Collections, Billing, Disputes, Treasury; provide concise performance reporting.
• Drive standardization and improvements to reduce exceptions and improve throughput.
• Build onboarding and training materials; develop team skills in research, outreach, and reconciliation.
• Maintain a risk-and-issue view and ensure proactive escalation and remediation.

Skills

Team leadership

Quality assurance

Stakeholder management

Process improvement

Training & development

Operational risk management

Analytics & reporting

Education

Bachelor's degree

Tools

ERP systems

Excel Advanced

Cash posting tools

Job description

somewhere is seeking a Collections Associate (Tier 3) to independently manage a moderately complex AR portfolio and serve as SME for collections processes and tools. The role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through analysis and cross-functional collaboration.

The ideal candidate will mentor junior team members, manage escalations, and drive process improvements.