Cash Application Associate (Tier 1 - PH - MANDARIN)

somewhere; Philippines; On-site; PHP 750,000 - 1,126,000; Full time

Job summary

somewhere in the Philippines is seeking a Cash Application Associate (Tier 1) to join our accounts receivable team. The role focuses on timely and accurate application of customer payments and collaboration with Collections, Billing, and Disputes to resolve discrepancies.

You will process payments via ACH, wire, checks, and cards in our ERP, reconcile postings, and support month-end closing. Strong Excel and ERP experience with SAP/Oracle/NetSuite preferred; Mandarin language ability is required

Qualifications

• Bachelor's degree in accounting or related field.
• 0–2+ years experience in cash application or AR.
• Strong English communication.
• Attention to detail and accuracy.

Responsibilities

• Payment Application: Accurately apply all incoming customer payments to correct invoices in the ERP.
• Exception Handling: Investigate unapplied cash, short payments, and other discrepancies promptly.
• Remittance Management: Retrieve and manage remittance info from bank statements and portals.
• Customer Communication: Interact professionally via voice and email to request remittance details.
• Reconciliation: Perform daily/monthly cash postings reconciliations for month-end close.
• Internal Collaboration: Work with Collections, Billing, and Disputes to resolve issues.
• Process Improvement: Identify opportunities to improve cash application efficiency.

Skills

Cash application

Accounts receivable

Excel

ERP systems

Analytical skills

Education

Bachelor's degree

Tools

SAP

Oracle

NetSuite

Job description

Position: Cash Application Associate (Tier 1)

Work Hours (Client): Normal Work Hours (10am - 7pm)

Pay Range: Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search: Philippines

Work Location: Onsite Work

Must be from The PHILIPPINES

Must be able to speak MANDARIN

We are seeking a highly accurate and detail-oriented Cash Application Associate. This role is critical to our accounts receivable function, focusing on the timely and precise application of customer payments. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email

Duties and Responsibilities

• Payment Application: Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.
• Exception Handling: Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner
• Remittance Management: Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence
• Customer Communication: Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries
• Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.
• Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle
• Process Improvement: Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Minimum Requirements

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 0-2+ years of related experience

• Experience: 0-2 years of experience in cash application, accounts receivable, or a related accounting role is required.
• AR Knowledge: Solid understanding of the order-to-cash cycle, with specific expertise in cash application principles and procedures.
• Technical Proficiency: Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. High proficiency in Microsoft Excel is also required.
• Attention to Detail: Exceptional accuracy and a strong commitment to getting it right the first time are paramount for this role.
• Analytical Skills: Proven ability to research, analyze, and resolve complex payment issues and account discrepancies.