Cash Application Associate (Tier 1 - PH - Cantonese)

somewhere; Philippines; On-site; PHP 750,000 - 1,126,000; Full time

Job summary

somewhere is seeking a detail-oriented Cash Application Associate (Tier 1) to join our accounts receivable team in the Philippines. The role requires accurate payment application across various payment types and effective communication with customers primarily via email.

The ideal candidate will have 0–2 years of cash application/AR experience, be proficient in ERP systems (SAP/Oracle/NetSuite) and Excel, and possess excellent English communication skills.

Qualifications

• Bachelor’s degree preferred; 0–2 years in cash application or AR.
• Strong Excel and ERP proficiency (SAP/Oracle/NetSuite).
• Excellent English communication skills.
• Detail-oriented with ability to resolve payment discrepancies.

Responsibilities

• Accurately apply customer payments to invoices in the ERP.
• Investigate and resolve unapplied cash and discrepancies.
• Manage remittance information from banks and portals.
• Communicate with customers via voice and email.
• Perform daily/monthly cash postings reconciliations.
• Collaborate with Collections, Billing, and Disputes teams.
• Suggest process improvements for cash application.

Skills

Cash application

ERP systems proficiency

Excel

Attention to detail

English communication

Education

Bachelor's degree

Tools

SAP

Oracle

NetSuite

Job description

Position: Cash Application Associate (Tier 1)

Work Hours (Client): Normal Work Hours (10am - 7pm)

Pay Range: Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search: Philippines

Work Location: Onsite Work

Must be from The PHILIPPINES

Must be able to speak CANTONESE

We are seeking a highly accurate and detail-oriented Cash Application Associate. This role is critical to our accounts receivable function, focusing on the timely and precise application of customer payments. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email

Duties and Responsibilities:

• Payment Application: Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.
• Exception Handling: Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner
• Remittance Management: Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence
• Customer Communication: Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries
• Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.
• Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle
• Process Improvement: Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 0-2+ years of related experience

• Experience: 0-2 years of experience in cash application, accounts receivable, or a related accounting role is required.
• AR Knowledge: Solid understanding of the order-to-cash cycle, with specific expertise in cash application principles and procedures.
• Technical Proficiency: Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. High proficiency in Microsoft Excel is also required.
• Attention to Detail: Exceptional accuracy and a strong commitment to getting it right the first time are paramount for this role
• Analytical Skills: Proven ability to research, analyze, and resolve complex payment issues and account discrepancies.