Collections Associate (Tier 1 - PH - Cantonese)

somewhere; Manila; On-site; PHP 750,000 - 1,501,000; Full time

Job summary

somewhere is seeking a Collections Associate (Tier 1) based in the Philippines. The role centers on managing the accounts receivable portfolio, contacting customers to secure payment, and establishing payment plans to ensure timely collections.

The ideal candidate has 0-2+ years in collections, with experience in SAP/Oracle and MS Office, and excellent English communication. Cantonese-speaking applicants are preferred; onsite work may require relocation.

Qualifications

• Bachelor's degree required or preferred.
• 0-2+ years in collections or accounts receivable.
• Proficient with SAP/Oracle and MS Office.
• Excellent English communication.
• Must be from the Philippines and Cantonese-speaking.

Responsibilities

• Manage overdue accounts by proactively contacting customers.
• Define payment plans with customers and manage terms.
• Maintain detailed records of collection activities and commitments.
• Resolve billing disputes to facilitate payment.
• Collaborate with sales and customer service to improve collections.
• Prepare regular reports on collection activities and risks.
• Ensure compliance with policies and regulations.

Skills

Excellent English communication

Strong communication

English

Education

Bachelor's Degree

Tools

SAP

Oracle

Microsoft Office

Job description

Position: Collections Associate (Tier 1)

Work Hours (Client): 10am - 6pm PHT

Pay Range: Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search: Philippines

Work Location: Onsite Work (must be willing to relocate if needed)

Must be from The PHILIPPINES

Must be able to speak CANTONESE

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

Duties and Responsibilities:

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 0-2+ years of related experience

• Experience: 0-2 years of experience in a collections or accounts receivable role is required.
• AR Knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application.
• Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders.
• Technical Proficiency: Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office
• Attention to Detail: A high degree of accuracy and attention to detail is essential.