Collections Associate: Drive Cash Flow & Customer Solutions

SolarWinds; Taguig; On-site; PHP 240,000 - 480,000; Full time

Job summary

SolarWinds in Manila is seeking an Associate Collections Specialist to manage a portfolio of accounts receivable and drive timely cash collections.

You will resolve disputes, follow up on unapplied payments, and collaborate with internal teams to meet collection targets.

The role requires 1–2 years in collections, strong communication, Excel/Outlook proficiency, and a collaborative, detail‑oriented mindset.

Qualifications

• 1–2 years of demonstrated experience managing a collections or accounts receivable portfolio.
• Strong organizational skills to meet deadlines with accuracy and problem solving.
• Strong written and verbal communication skills.
• Attention to detail with high accuracy in job duties.
• Excellent customer service skills, including calm responses in stressful situations.
• Familiar with Microsoft Excel, Word, and Outlook.
• Flexibility in work schedule when required.
• Able to work as part of a team with peers and leadership.
• Exposure to NetSuite, SalesForce, Great Plains, etc. preferred.

Responsibilities

• Manage a portfolio of assigned accounts receivable collections.
• Identify and resolve problems delaying payments and expedite cash collections.
• Meet and/or exceed assigned collection targets.
• Research, identify and resolve unapplied payments.
• Review contracts, orders and invoices to reconcile and resolve customer disputes.
• Provide timely follow-up and updates to AR collection notes.
• Prepare reports as required by management.

Skills

Strong communication

Attention to detail

Organizational skills

Customer service

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

NetSuite

SalesForce

Great Plains

Job description

SolarWinds in Manila is seeking an Associate Collections Specialist to manage a portfolio of accounts receivable and drive timely cash collections.

You will resolve disputes, follow up on unapplied payments, and collaborate with internal teams to meet collection targets.

The role requires 1–2 years in collections, strong communication, Excel/Outlook proficiency, and a collaborative, detail‑oriented mindset.