Global Collections Specialist — Cross-Functional Ownership

Satellite Office; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive Salary

Collaborative environment

Development opportunities

Stable international organization

Job summary

Satellite Office in Metro Manila is seeking a collections specialist to own a portfolio of customer accounts and drive timely payments. You will build strong relationships, follow up on invoices, negotiate arrangements, and escalate aged receivables as needed.

You will collaborate with Finance, Operations, Sales, and Customer Service to resolve issues and improve outcomes, leveraging ERP systems and your Excel skills. Strong English and independent work style are essential.

Qualifications

• Minimum 3 years in collections, AR, credit control, or a similar role.
• Experience managing customer accounts and collections activities.
• Strong communication and negotiation skills.
• Experience using ERP systems.
• Excellent written and verbal English.
• Strong attention to detail and ability to work independently.
• Intermediate Excel skills.

Responsibilities

• Manage a portfolio of customer accounts and track status.
• Build and maintain strong customer relationships while following up on outstanding invoices.
• Negotiate payment arrangements and work toward resolution.
• Investigate billing disputes with internal stakeholders.
• Monitor aged receivables and escalate as needed.
• Maintain accurate customer records and payment information.
• Prepare collection reports and provide portfolio visibility.
• Collaborate with Finance, Operations, Sales, and Customer Service to resolve issues.

Skills

Collections

Accounts Receivable

Credit Control

Customer Accounts

Excel

English Proficiency

Attention to Detail

Tools

ERP Systems

Job description

Satellite Office in Metro Manila is seeking a collections specialist to own a portfolio of customer accounts and drive timely payments. You will build strong relationships, follow up on invoices, negotiate arrangements, and escalate aged receivables as needed.

You will collaborate with Finance, Operations, Sales, and Customer Service to resolve issues and improve outcomes, leveraging ERP systems and your Excel skills. Strong English and independent work style are essential.