Associate Collections Specialist - Cash Flow Champion

Solarwinds Software Asia Pte. Ltd. Philippine Branch; Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

SolarWinds is seeking a Collections Specialist, Associate to manage a portfolio of accounts receivable and drive timely cash collections. You will identify issues delaying payments, resolve disputes, and maintain clear documentation.

The role emphasizes collaboration across teams and a commitment to accuracy and customer service. The ideal candidate has 1–2 years' experience in collections or AR, strong organizational skills, and proficiency with Excel, Word, and Outlook.

Qualifications

• 1-2 years of demonstrated experience managing a collections or an accounts receivable portfolio.
• Strong organizational skills to meet deadlines, with attention to detail and strong problem solving and decision‑making.
• Strong Written and verbal communication skills.
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy.
• Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations.
• Familiar with Microsoft Excel, Word, and Outlook.
• Flexibility in work schedule when required.
• Must be able to work as part of a team with peers and leadership within organization.
• Exposure to NetSuite, SalesForce, Great Plains, etc. preferred.

Responsibilities

• Responsible for managing a portfolio of assigned accounts receivable accounts.
• Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction.
• Tasked with meeting and/or exceeding assigned collection targets.
• Research, identify and resolve unapplied payments.
• Review contracts, orders and invoices to reconcile and resolve customer disputes.
• Responsible for timely follow‑up and regular updates to accounts receivable collection notes.
• Some reports as determined by management.

Skills

Collections

Accounts receivable

Portfolio management

Customer service

Communication

Attention to detail

Excel

Word

Outlook

Teamwork

ERP familiarity

NetSuite

Salesforce

Great Plains

Tools

NetSuite

Salesforce

Great Plains

Job description

SolarWinds is seeking a Collections Specialist, Associate to manage a portfolio of accounts receivable and drive timely cash collections. You will identify issues delaying payments, resolve disputes, and maintain clear documentation.

The role emphasizes collaboration across teams and a commitment to accuracy and customer service. The ideal candidate has 1–2 years' experience in collections or AR, strong organizational skills, and proficiency with Excel, Word, and Outlook.