Collection Specialist

Private Advertiser; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training opportunities

Supportive environment

Career growth

Job summary

Private Advertiser in Metro Manila is seeking a Collection Specialist to join our lending team. You will contact customers about overdue loans, coordinate payment arrangements, and maintain compliant, respectful relationships to recover balances efficiently.

The ideal candidate has strong communication and negotiation skills, basic computer literacy, and a willingness to learn our policies and systems. Fresh graduates are welcome; training provided.

Qualifications

• Experience in collections, customer service, BPO, or lending is an advantage.
• Good communication and negotiation skills.
• Willing to learn company policies, systems, and procedures.

Responsibilities

• Contact customers via phone, SMS, chat about overdue loans.
• Remind due dates and payment options.
• Negotiate payment arrangements and follow up on promises.
• Maintain collection records and ensure confidentiality.
• Meet collection targets and comply with laws and policies.

Skills

Communication

Negotiation

Customer service

Fresh graduates welcome

Under pressure

Education

High school diploma / college level

Tools

CRM systems

MS Office

Job description

Position: Collection Specialist
Industry: Lending / Financial Services

We are looking for a responsible, motivated, and customer-oriented Collection Specialist to join our lending company. The successful candidate will be responsible for communicating with customers regarding their outstanding loan balances and assisting them in making timely payments while maintaining professional and respectful customer relationships.

Key Responsibilities

• Contact customers through phone calls, SMS, chat, or other communication channels regarding overdue or upcoming loan payments.

• Remind customers of their payment due dates, outstanding balances, and payment options.

• Handle customer concerns, questions, and payment-related inquiries professionally.

• Negotiate and coordinate appropriate payment arrangements with customers based on company policies.

• Follow up on promised payments and maintain accurate collection records.

• Monitor assigned accounts and ensure timely follow-up on overdue accounts.

• Maintain confidentiality and protect customers' personal and financial information.

• Escalate difficult or unresolved cases to the appropriate supervisor or department.

• Meet assigned collection targets and performance standards.

• Ensure that all collection activities comply with company policies and applicable laws and regulations.

• Perform other collection-related tasks assigned by the supervisor.

Qualifications

• High school diploma, college level, or college graduate.

• Previous experience in collections, customer service, BPO, sales, or lending/financial services is an advantage.

• Good communication and negotiation skills.

• Responsible, patient, and confident when dealing with customers.

• Goal-oriented and able to work under pressure.

• Willing to learn company policies, systems, and collection procedures.

• Basic computer skills and familiarity with messaging or customer management systems.

• Fresh graduates and applicants without collection experience are welcome to apply, provided they are willing to learn.

What We Offer

• Competitive salary and incentives

• Training and learning opportunities

• Supportive working environment

• Career growth opportunities

• Performance-based incentives