Associate, Outbound Loans (Special Handling)

RCBC Bankard Services Corporation; Pasig; On-site; PHP 223,000 - 402,000; Full time

Job summary

RCBC Bankard Services Corporation is seeking a Collections Specialist to oversee portfolio performance and manage collection follow-ups to cure delinquencies. The role involves evaluating borrower issues and coordinating with third-party agencies to recover accounts, ensuring compliance with internal protocols.

The ideal candidate has a 4-year business degree and at least 2 years in collections or customer service within financial services.

Qualifications

• Graduate of a 4-year business course.
• Preferably with collection or customer service experience in a credit card or financial services company for at least 2 years.
• Good oral and communication skills and multi-tasking skills.
• Must be computer literate; with knowledge in MS Office.

Responsibilities

• Responsible for handling, controlling, and overseeing the overall performance of accounts or specific portfolio assigned.
• Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
• Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.
• Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist.

Skills

Communication skills

Multi-tasking

Education

4-year business course

Tools

MS Office

Job description

• Responsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.
• Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
• Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.
• Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist.

Job Requirements

• Graduate of any 4-year business course
• Preferably with collection or customer service experience in a credit card or any financial services company for at least 2 years
• Good oral and communication skills and multi-tasking skills
• Must be computer literate; with knowledge in MS Office