Collections Associate

Bank of Commerce (Philippines); Mandaluyong; Presencial; PHP 167 000 - 335 000; Tempo integral

Resumo da oferta

Bank of Commerce (Philippines) is seeking an entry-level Collections Associate to perform collections on assigned accounts and maintain customer goodwill. The role focuses on safe and compliant collection practices to minimize bad debt losses while meeting productivity benchmarks.

You will contact debtors via calls, letters, e-mails and SMS, record activities, update client information, and support team goals through accurate data entry and timely follow-ups.

Qualificações

• Fresh graduates of any business‑related course.
• Detail‑oriented, organized, and eager to learn.
• Strong willingness to develop skills in collections and customer service.

Responsabilidades

• Performs collection efforts through call outs, collection letters, e-mails and SMS
• Records collection efforts made for each account
• Initiates account maintenance by preparing and recording requests for reversals and updating client information
• Reconciles accounts as necessary
• Prepares LIS for housing loan repricing and other related tasks
• Complies with all Collections Procedures and Processes

Conhecimentos

Detail-oriented

Organized

Eager to learn

Formação académica

Business-related degree

Descrição da oferta de emprego

To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.

DUTIES AND RESPONSIBILITIES:

• Performs collection efforts through call outs, collection letters, e-mails and SMS


• Records collection efforts made for each account


• Performs collection call-outs Perform collection call-outs to front–end accounts


• Initiates account maintenance by preparing and recording requests for reversals and updating client information


• Reconciles accounts as necessary


• Processes client requests within agreed turnaround time


• Prepares account endorsements for skip tracing and collection follow up


• Achieves collection effectiveness and efficiency by meeting productivity benchmarks


• Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency


• Focuses collection efforts on assigned accounts by team leader


• Ensures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insurance


• Processes partial principal payments upon request of client


• Prepares LIS for housing loan repricing


• Prepares letters for borrowers to update RETR


• Assists in collating document for Dacion and ROPA booking to be forwarded to Collections Officer


• Performs other tasks that may be assigned to them


• Can be assigned to handle other products


• Complies with all Collections Procedures and Processes

JOB QUALIFICATIONS:

Fresh graduates of any business‑related course

Detail‑oriented, organized, and eager to learn