COLLECTION STAFF | ON SITE | DAVAO

Asticom Technology Inc; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Asticom Technology Inc is seeking a Collection Staff to manage overdue accounts, pursue timely payments, and maintain professional relationships with customers. The role emphasizes clear communication, negotiation, and problem solving to uphold company policies.

You will contact customers, monitor accounts, negotiate terms, keep precise records, assist with billing inquiries, and generate reports for management.

Qualifications

• Bachelor's degree in Business Administration major in Finance, Accounting, or related field.
• At least 1 year of experience in collections, accounts receivable, or related functions.
• Fresh graduates with relevant OJT/internship experience welcome to apply.
• Computer literate with good knowledge of Microsoft Office applications.
• Experience using SAP and Excel Pivot Tables preferred.
• Strong communication, negotiation, and interpersonal skills.
• Good attention to detail and ability to maintain accurate records.
• Strong problem-solving and organizational skills.
• Willing to handle customer concerns and follow up on outstanding payments.
• Able to work independently and as part of a team.

Responsibilities

• Contact customers through phone, email, and other communication channels regarding overdue payments.
• Monitor assigned accounts and follow up on outstanding invoices and payments.
• Negotiate payment terms and settlement arrangements with customers when necessary.
• Maintain accurate and updated records of collection activities and customer interactions.
• Prepare and send payment reminders, invoices, and account statements.
• Coordinate with the Sales team to address billing concerns, disputes, and customer issues.
• Prepare reports on outstanding accounts and collection activities for management.
• Assist in resolving billing discrepancies and respond to customer inquiries professionally.
• Ensure all collection activities comply with company policies and applicable regulations.
• Maintain a high level of customer service while achieving collection targets and business objectives.

Skills

Communication skills

Negotiation

Problem-solving

Interpersonal skills

Attention to detail

Organizational skills

Teamwork

Adaptability

Education

Bachelor's degree in Business Administration (Finance/Accounting)

Tools

Microsoft Excel

SAP

Microsoft Office

Job description

Job Description

We are looking for a Collection Staff to manage and monitor outstanding accounts, ensure timely payments, and maintain positive relationships with customers. The role requires strong communication, problem-solving, and negotiation skills, as well as the ability to handle collection activities professionally and in accordance with company policies.

Key Responsibilities

• Contact customers through phone, email, and other communication channels regarding overdue payments.
• Monitor assigned accounts and follow up on outstanding invoices and payments.
• Negotiate payment terms and settlement arrangements with customers when necessary.
• Maintain accurate and updated records of collection activities and customer interactions.
• Prepare and send payment reminders, invoices, and account statements.
• Coordinate with the Sales team to address billing concerns, disputes, and customer issues.
• Prepare reports on outstanding accounts and collection activities for management.
• Assist in resolving billing discrepancies and respond to customer inquiries professionally.
• Ensure all collection activities comply with company policies and applicable regulations.
• Maintain a high level of customer service while achieving collection targets and business objectives.

Qualifications

• Bachelor's degree in Business Administration major in Finance, Accounting, or a related field.
• Preferably with at least 1 year of experience in collections, accounts receivable, or related functions.
• Fresh graduates with relevant OJT/internship experience are welcome to apply.
• Computer literate with good knowledge of Microsoft Office applications.
• Preferably with experience using SAP and Microsoft Excel, particularly Pivot Tables.
• Good communication, negotiation, and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Good problem-solving and organizational skills.
• Willing to handle customer concerns and follow up on outstanding payments.
• Able to work independently and as part of a team.

Preferred Skills

• Accounts Receivable / Collections
• Customer Account Monitoring
• SAP
• Microsoft Excel / Pivot Tables
• Billing and Reconciliation
• Customer Service
• Negotiation and Problem-Solving