Collection Assistant

SMDC; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

SMDC is seeking a Collection Assistant to provide administrative, customer service, account monitoring, and coordination support to internal and external clients. The role involves handling customer inquiries, processing transactions, preparing reports, and ensuring timely resolution of concerns while maintaining high service standards.

Required is a Bachelor’s degree with strong analytical, communication, and detail-oriented skills.

Qualifications

• Bachelor’s degree in any four-year Business-related course.
• Preferably with 1-year work experience related to Billing and Collection; Fresh Graduates are welcome to apply.
• Strong analytical and problem-solving skills.
• Excellent communication skills—oral and written.
• Keen attention to detail.
• Good prioritization skills.
• Flexible and adaptable to changing priorities.
• Strong interpersonal skills.
• Proficient in MS Office applications (Excel, PowerPoint, Word).

Responsibilities

• Provide assistance and support to walk-in, phone, email, and other customer inquiries within established service standards and turnaround times.
• Handle and process customer requests, concerns, and account-related transactions accurately and efficiently.
• Conduct account reviews and analysis to determine appropriate actions and recommendations.
• Coordinate with internal departments, business partners, financial institutions, and other stakeholders regarding account status, requirements, and transaction processing.
• Monitor and follow up assigned accounts to ensure timely completion of activities and resolution of concerns.
• Perform customer call-outs, follow-ups, and communications through phone, email, or other approved channels.
• Create, update, and maintain account records, system entries, tickets, and documentation in relevant databases and platforms.
• Prepare, update, and submit daily, weekly, and monthly reports related to account movements, customer concerns, and operational activities.
• Escalate unresolved issues, special requests, and complex concerns to the appropriate personnel for resolution.
• Assist in processing billing, financing, payment-related concerns, remedial actions, and other operational tasks as assigned.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Ensure excellent customer service by addressing inquiries and resolving issues professionally and promptly.
• Collaborate with team members and stakeholders to achieve departmental objectives and service targets.
• Perform other related duties and responsibilities as assigned by management.

Skills

Analytical skills

Communication skills

Attention to detail

Prioritization

Adaptability

Interpersonal skills

Billing and collection experience

Education

Bachelor’s degree in business-related field

Tools

MS Office

Job description

The Collection Assistant is responsible for providing administrative, customer service, account monitoring, and coordination support to internal and external clients. The role involves handling customer inquiries and requests, coordinating with various stakeholders, monitoring account statuses, preparing reports, processing transactions, and ensuring timely resolution of customer concerns while maintaining high service standards.

DUTIES AND RESPONSIBILITIES:

• Provide assistance and support to walk-in, phone, email, and other customer inquiries within established service standards and turnaround times.
• Handle and process customer requests, concerns, and account-related transactions accurately and efficiently.
• Conduct account reviews and analysis to determine appropriate actions and recommendations.
• Coordinate with internal departments, business partners, financial institutions, and other stakeholders regarding account status, requirements, and transaction processing.
• Monitor and follow up assigned accounts to ensure timely completion of activities and resolution of concerns.
• Perform customer call-outs, follow-ups, and communications through phone, email, or other approved channels.
• Create, update, and maintain account records, system entries, tickets, and documentation in relevant databases and platforms.
• Prepare, update, and submit daily, weekly, and monthly reports related to account movements, customer concerns, and operational activities.
• Escalate unresolved issues, special requests, and complex concerns to the appropriate personnel for resolution.
• Assist in processing billing, financing, payment-related concerns, remedial actions, and other operational tasks as assigned.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Ensure excellent customer service by addressing inquiries and resolving issues professionally and promptly.
• Collaborate with team members and stakeholders to achieve departmental objectives and service targets.
• Perform other related duties and responsibilities as assigned by management.

SKILLS AND QUALIFICATIONS:

1. Bachelor’s Degree in any four-year Business-related course

2. Preferably with 1-year work experience related to Billing and Collection. Fresh Graduates are welcome to apply!

3. With good analytical and problem-solving skills

4. With good communication skills – both oral and written

5. Must be keen to details

6. Good prioritization skills

7. Flexible and adaptable

8. Good interpersonal skills

9. Adept in using MS Office Applications (MS Excel, Power Point, Word and etc.)