COLLECTION ASSOCIATE

Cycle Financing Corporation; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Cycle Financing Corporation in Metro Manila invites applications for a Collection Associate responsible for achieving collection targets by proactively managing customer accounts and ensuring timely payments in line with BSP guidelines.

You will contact customers via calls, email, and SMS, maintain accurate records, and handle concerns professionally while negotiating payment arrangements. The role requires a college background, strong communication, and adaptability to a fast-paced environment.

Qualifications

• College graduate or at least 2 years of college education.
• Excellent written and verbal communication, professional and confident with customers.
• Strong negotiation and customer service skills for payment discussions.
• Detail-oriented and organized with accurate records maintenance.
• Computer literate with proficiency in Microsoft Office and Google Workspace.
• Ability to work under pressure, meet targets, and handle multiple accounts.
• Willing to learn and adapt to a fast-paced environment.
• Previous experience in collection, customer service, sales, or financing is an advantage.

Responsibilities

• Proactively contact customers with current and past-due accounts to follow up on payments and discuss repayment arrangements.
• Use calls, email, and SMS to communicate with customers regarding reminders and balances.
• Monitor accounts and maintain up-to-date collection records.
• Address customer concerns professionally and provide appropriate assistance.
• Perform other related duties as assigned.

Skills

Communication skills

Negotiation

Customer service

Detail oriented

Microsoft Office

Google Workspace

Work under pressure

Adaptability

Sales experience

Financing knowledge

Education

College education

Tools

Microsoft Office

Google Workspace

Job description

As a Collection Associate, your primary responsibility is to achieve collection targets by proactively managing customer accounts and ensuring timely payments while complying with company policies, BSP guidelines, and other relevant rules and regulations.

Key Responsibilities

• Proactively contact customers with current and past-due accounts to follow up on payments and discuss appropriate repayment arrangements.

• Utilize calls, email, and SMS to communicate with customers regarding payment reminders, overdue balances, and other collection-related matters.

• Monitor customer accounts and maintain accurate records of collection activities, payment commitments, and account updates.

• Handle customer concerns professionally and provide appropriate assistance regarding their accounts and payment arrangements.

• Perform other related duties and responsibilities as assigned.

Qualifications

• College Graduate or at least 2 years of college education

• Good written and verbal communication skills, with the ability to communicate professionally and confidently with customers

• Strong negotiation and customer service skills, with the ability to handle payment discussions and customer concerns professionally

• Detail-oriented and organized, with the ability to accurately maintain account records and collection updates

• Computer literate, with proficiency in Microsoft Office and/or Google Workspace

• Ability to work under pressure, meet collection targets, and manage multiple accounts effectively

• Willing to learn and adaptable to a fast-paced work environment

• Previous experience in collection, customer service, sales, or financing is an advantage