Collections Agent (Onsite | 3-months Contract)

Outsourced; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Outsourced. ph in Eastwood, Quezon City seeks a motivated Collections Agent to manage overdue accounts, engage clients to recover balances, and maintain accurate records.

You will work closely with the client's finance and operations team and present the company professionally at all times. The role requires experience in international B2B collections, strong communication, and negotiation skills, with a focus on meeting monthly targets while complying with debt collection regulations.

Qualifications

• Proven work experience in international B2B collections, accounts receivable, or a related financial role.
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner.
• Ability to negotiate effectively while maintaining positive client relationships.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements in line with company policies and guidelines.
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software.
• Escalate accounts that require legal action or third-party intervention to the appropriate team.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with the relevant internal departments.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with applicable debt collection laws, regulations, and company standards.
• Handle inbound inquiries from clients regarding billing and account status.

Skills

Collections experience

Communication skills

Negotiation

Attention to detail

Tools

CRM software

MS Office

Job description

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview

We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements

• Proven work experience in international B2B collections, accounts receivable, or a related financial role
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus

Work Arrangement:

Office-based (Eastwood, Quezon City)

• 3 months contract, with a possibility of extension if successful

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.