B2B Collections Specialist — Growth & Targets

Outsourced; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Outsourced. ph in Eastwood, Quezon City seeks a motivated Collections Agent to manage overdue accounts, engage clients to recover balances, and maintain accurate records.

You will work closely with the client's finance and operations team and present the company professionally at all times. The role requires experience in international B2B collections, strong communication, and negotiation skills, with a focus on meeting monthly targets while complying with debt collection regulations.

Qualifications

• Proven work experience in international B2B collections, accounts receivable, or a related financial role.
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner.
• Ability to negotiate effectively while maintaining positive client relationships.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements in line with company policies and guidelines.
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software.
• Escalate accounts that require legal action or third-party intervention to the appropriate team.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with the relevant internal departments.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with applicable debt collection laws, regulations, and company standards.
• Handle inbound inquiries from clients regarding billing and account status.

Skills

Collections experience

Communication skills

Negotiation

Attention to detail

Tools

CRM software

MS Office

Job description

Outsourced. ph in Eastwood, Quezon City seeks a motivated Collections Agent to manage overdue accounts, engage clients to recover balances, and maintain accurate records.

You will work closely with the client's finance and operations team and present the company professionally at all times. The role requires experience in international B2B collections, strong communication, and negotiation skills, with a focus on meeting monthly targets while complying with debt collection regulations.