Collections Agent

PALMPAY LIMITED; Pasig; On-site; PHP 180,000 - 300,000; Full time

Job summary

PALMPAY LIMITED in the Philippines seeks an collections specialist to manage outbound calls, negotiate payment arrangements, and maintain precise records of activity. You will explain balances, options, and statuses to borrowers while coordinating with internal teams to resolve disputes.

Ideal candidates have bilingual English–Cebuano communication skills, a background in collections or customer service, and the ability to work under targets with professional integrity.

Qualifications

• Fluency in English and Cebuano (verbal and written).
• Experience in collection, telemarketing, or customer service is an advantage.
• Good communication, negotiation, and persuasion skills.
• Ability to handle pressure, meet deadlines, and achieve targets.
• Basic computer skills (MS Office, CRM or collection systems).

Responsibilities

• Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
• Negotiate payment plans and secure timely settlements in line with company policies.
• Maintain accurate and updated records of all collection activities in the system.
• Provide clear explanations of account status, outstanding balances, and payment options.
• Coordinate with internal teams to resolve client disputes or issues.
• Meet individual and team collection targets on a monthly basis.
• Ensure compliance with lending and collection regulations.

Skills

English & Cebuano

Negotiation

Communication

Persuasion

Pressure tolerance

MS Office / CRM

Education

High school diploma or vocational graduate

Tools

MS Office

CRM / collection systems

Job description

• Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
• Negotiate payment plans and secure timely settlements in line with company policies.
• Maintain accurate and updated records of all collection activities in the system.
• Provide clear explanations of account status, outstanding balances, and payment options.
• Coordinate with internal teams to resolve client disputes or issues.
• Meet individual and team collection targets on a monthly basis.
• Ensure compliance with lending and collection regulations.

Key Responsibilities:

• Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
• Negotiate payment plans and secure timely settlements in line with company policies.
• Maintain accurate and updated records of all collection activities in the system.
• Provide clear explanations of account status, outstanding balances, and payment options.
• Coordinate with internal teams to resolve client disputes or issues.
• Meet individual and team collection targets on a monthly basis.
• Ensure compliance with lending and collection regulations.

Job Requirements:

• Fluency in both English and Cebuano (verbal and written).
• Proven experience in collection, telemarketing, or customer service is an advantage.
• Good communication, negotiation, and persuasion skills.
• Ability to handle pressure, meet deadlines, and achieve targets.
• Basic computer skills (MS Office, CRM or collection systems).
• High level of integrity, professionalism, and empathy.
• At least high school diploma or vocational graduate.

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