Collections Officer

ESC Corporation; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

ESC Corporation in the Philippines is seeking a collections officer to facilitate inbound and outbound calls, answer questions, and provide direction and guidance to customers. The role aims to collect loans for clients in a timely manner while ensuring compliance with Australian credit rules and regulations.

You will negotiate payments, verify customer information, maintain notes, and meet monthly KPIs in a high-volume environment at Ortigas Center Pasig City.

Qualifications

• Computer literate with experience in Windows-based applications and Microsoft Office.
• Minimum of 1-year BPO experience; Australian accounts is a plus.
• Ability to maintain a high degree of confidentiality and privacy.
• Negotiating payments of outstanding debts and arranging full payment or suitable payment plans.
• Updating customer information and maintain quality notes.
• Adhere to internal policy, system processes and achieve individual KPI's / team targets.
• Possess a "can do" attitude.
• Excellent English communication skills both oral and written.
• Front end phone collection experience of overdue loan accounts and/or third-party collection.
• Ability to work independently, adapt to business needs, and as a team member in a high-volume work environment.
• Exercise confidentiality, policy and procedures adherence, discretion, and interpersonal skills.
• Energetic and professional personality.
• Willing to work five (5) times a week onsite at Ortigas Center Pasig City.

Responsibilities

• Collect accounts in full or any variations of payment able to be obtained by negotiation.
• Ensure collection of required fees.
• Examine and account in terms of debt amount and confirmation of customer's address to define the best course of action taking into consideration of the monetary outlay for both the client and the company.
• Action accounts in the appropriate manner ensuring full compliance of policy and procedures.
• Maintain and updated all relevant information relevant to the customer's file.
• Meet set monthly targets/KPIs.
• All other job-related duties as directed by the Management.

Skills

Microsoft Office

CRM platforms

English proficiency

Job description

Overview

Officers who facilitate collections for our clients conducting inbound and outbound calls to answer questions, queries and provide direction and guidance to customers. Ultimately, candidate will help our in-house account managers collect loans for our clients in a timely manner, while ensuring full compliance with respective Australian Credit rules and regulations.

KEY ROLES AND RESPONSIBILITIES:

• Collect accounts in full or any variations of payment able to be obtained by negotiation.


• Ensure collection of required fees.


• Examine and account in terms of debt amount and confirmation of customer's address to define the best course of action taking into consideration of the monetary outlay for both the client and the company.


• Action accounts in the appropriate manner ensuring full compliance of policy and procedures.


• Maintain and updated all relevant information relevant to the customer's file.


• Meet set monthly targets/KPIs.


• All other job-related duties as directed by the Management.

QUALIFICATIONS:

• Computer literate with experience in the use of windows-based applications, proficient in Microsoft Office and other CRM platforms.


• Minimum of 1-year BPO experience. Australian account is plus.


• Ability to maintain a high degree of confidentiality and privacy.


• Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner.


• Updating customer information and maintain quality notes.


• Adhere to internal policy, system processes and achieve individual KPI's / team targets.


• Possess a \"can do\" attitude.


• Excellent English communication skills both oral and written.


• Front end phone collection experience of overdue loan accounts and/or third-party collection.


• Ability to work independently, adapt to business needs, and as a team member in a high-volume work environment.


• Exercise confidentiality, policy and procedures adherence, discretion, and interpersonal skills.


• Energetic and professional personality.


• Willing to work five (5) times a week onsite at Ortigas Center Pasig City.

This position description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.