Collection Specialist (Tele-Collector)

Private Advertiser; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a diligent debt collection agent to contact customers by phone regarding overdue local accounts and remind them of outstanding balances and due dates.

You will negotiate payment arrangements, provide accurate account information, update records, and aim to meet daily, weekly, and monthly collection targets while ensuring compliance with company policies and Philippine regulations.

Responsibilities

• Contact customers via phone regarding overdue local accounts
• Remind clients of outstanding balances and due dates
• Negotiate payment arrangements based on company guidelines
• Provide accurate information about account status and payment options
• Update and maintain customer records in the system
• Monitor assigned local accounts and follow up on payment commitments
• Handle customer concerns and escalated complex cases when necessary
• Meet or exceed daily, weekly, and monthly collection targets
• Ensure compliance with company policies and Philippine regulations

Job description

Key Responsibilities:

• Contact customers via phone regarding overdue local accounts

• Remind clients of outstanding balances and due dates

• Negotiate payment arrangements based on company guidelines

• Provide accurate information about account status and payment options

• Update and maintain customer records in the system

• Monitor assigned local accounts and follow up on payment commitments

• Handle customer concerns and escalated complex cases when necessary

• Meet or exceed daily, weekly, and monthly collection targets

• Ensure compliance with company policies and Philippine regulations