COLLECTION AGENT

LF LENDING SERVICES CORPORATION; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Job summary

LF LENDING SERVICES CORPORATION is seeking a Collections Officer to handle reminder calls and follow-ups for overdue customers in Metro Manila. The role focuses on improving collection rates and ensuring promise-to-pay fulfillment, with on-site work and performance-based assessments.

Applicants should have experience in collections or related lending products, good English communication, and the ability to handle high-volume calls while meeting targets.

Qualifications

• Experience in collections, reminder calls, debt recovery, or tele-collections preferred.
• Experience handling cash/installment loans or lending products preferred.
• Able to work under pressure and handle difficult conversations.
• Results-driven with strong follow-up and meeting targets.
• Professional, compliant and ethical collection practices.
• Fresh graduates welcome; training provided.
• Effective English communication for collection calls.
• Comfortable with high-volume calls and scheduling targets.
• Basic computer skills; maintain system notes and follow-ups.
• Willing to work onsite with performance-based assessments.

Responsibilities

• Handle reminder calls and collection follow-ups for due or overdue customers.
• Push customers to repay on time or fulfill promised payments.
• Improve collection rate, promise-to-pay fulfillment, and control delinquency roll-over.

Skills

Collections experience

Customer follow-up

English communication

High-volume calls

Target-based work

Professional conduct

Pressure handling

Communication in English

Attention to records

Education

Senior High School or above

Job description

Job Description

Key Responsibilities:

Handle reminder calls and collection follow-ups for due or overdue customers, pushing customers to repay on time or fulfill promised payments. The core objective is to improve collection rate, increase promise-to-pay fulfillment, and control delinquency roll-over.

Qualifications & Requirements:

• Experience in collections, reminder calls, debt recovery, or tele-collections is preferred.
• Experience handling cash loans, installment loans, credit cards, consumer finance, or lending products is preferred.
• Able to work under pressure and manage challenging customer interactions, including payment refusals and difficult conversations.
• Results-driven with strong follow-up skills and commitment to meeting collection targets.
• Demonstrates professionalism, compliance awareness, and ethical collection practices.
• Senior High School graduate or above.
• Fresh graduate are welcome to apply. Training will be provided for qualified candidates.
• Able to communicate effectively in English for collection-related calls.
• Previous experience in collections, reminder calls, or debt recovery is preferred.
• Comfortable handling high-volume calls and working toward collection targets.
• Basic computer skills, maintaining system notes and follow-up records.
• Willing to work onsite and accept performance-based assessments.
• Available to work either a shifting schedule (6 days on, 1 day off) or a fixed Monday-to-Saturday schedule.

Benefits:

• Paid training